Sr Key Account Specialist

Your Skills
Responsible for Billing and Collection for Key (national) Account customers with the objective of timely billing
in accordance with Key account contract terms and driving collections efforts to attain targeted Days Sales
Outstanding (DSO) and past-due dollar goals. Functionas 1st level escalation, subject matter expert and
training of new hires
Billing Accuracy and Efficiency:
Prepare daily invoicing for Key account customers;
Ensure all Billings (EI and NI) are completed timely and in accordance with Key Customer contract terms
and conditions;
Responsible for accuracy of key customers special billing rates;
Upload invoices to 3rd party billing platforms and provide required documentation including but not
limited to work orders, purchase orders and time tickets as required
Collections efficiency:
Responsible for driving improvement in DSO, Bad Debt Expense and AR Aging;
Continually check invoice status in 3rd party platforms and resolve rejected invoices or invoices placed
on hold by key customers.
Involve key account managers, district offices and liaise directly with key customers to resolve key
customer account invoice disputes. Set timeframes for resolution and monitor for completion;
Communicate with key customers discuss discrepancies, investigate complaints, verify accuracy of
charges, correct errors in accounts and confirm payment date;
Provide statement of account to customers, Key Account managers and others upon request
Escalation of disputes to management as needed

Your Experience
Bachelor Degree in Accounting/Finance/Business Administration or Associate Degree with additional work
experience in billing or collections is required
2-5 years functional and general work experience

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.