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Description
Position: Customs Brokerage - Entry Processing Supervisor
Location: Columbia, SC Company Overview:
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain-from the factory to the shop floor-including specialized transport-related services.
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Position Summary: We have an outstanding career opportunity for a Customs Brokerage - Entry Processing Supervisor in our Columbia, SC station. This role focuses on successful team growth and development, as well as day-to-day operational management. Key Responsibilities:
- Serve as the subject matter expert (SME) for an Entry Processing sector, ensuring your team complies with DHL's global customer care standards.
- Drive high performance by ensuring the team meets customer service-related Key Performance Indicators (KPIs), continuously improving the customer experience.
- Partner with the local central dispatching team to oversee daily freight movement and manage workflow, maintaining high levels of customer satisfaction and resolving escalated issues.
- Provide expertise, critical thinking, and problem-solving support to help grow DHL's market share and support the product and Hub stations.
Skills & Requirements:
- Excellent understanding of U.S. Customs Brokerage, global forwarding, Air and Ocean services, and the overall logistics industry.
- 3-5 years of experience in a related area of responsibility.
- 5 years of supervisory experience in a related field.
- Bachelor's Degree in Business Administration, International Trade, or a related field preferred.
- Strong communication, problem-solving, and interpersonal skills with the ability to build rapport across internal and external stakeholders.
- Licensed Customs Broker required.
Pay Range $ 62,475,00- $83,300,00 + (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. |
DHL Global Forwarding
paid time off, sick time, 401(k)
Aug 20, 2025