Service Technologies Parts Coordinator

Your Title: Service Technologies Parts Coordinator

Job Location: Dayton, OH-Hybrid

Our Department: Service Technologies/Service Provider Support

Are you prepared to take on the challenge of service part pricing and forecasting, helping us stay ahead of the curve? If you're looking for a dynamic role where your contributions are vital, then we want to talk to you. Are you ready to make an impact?

What You Will Do

We are looking for a Service Technologies Parts Coordinator to be the foundational pillar for our team. This role is a direct partnership with the Service Parts Manager, where you will provide vital, ongoing support to our entire Service Program.

Your work will go far beyond basic coordination. You will be the architect behind every part, guiding the creation process from the ground up. In this role, you will also take on the responsibility of pricing and forecasting, acting as a crucial part of our strategic planning and ensuring the program remains robust and sustainable.

This is more than a job; it's a chance to apply your skills in a dynamic, high-impact environment, directly contributing to the success and longevity of our service technologies.

• Exceptional Data Management: You'll be the go-to expert for ensuring data accuracy and managing parts information across our systems, especially within our RMA process.

• Cross-Functional Collaboration: You'll work closely with diverse teams, from R&D and Product Management to Operations, acting as a crucial bridge between departments.

• Advanced Systems Proficiency: You'll be skilled in using ERP systems like Oracle, Agile, and Salesforce to manage our parts inventory and data.

• Strong Analytical and Problem-Solving Skills: You'll use your analytical mind to solve complex issues, analyze sales data, determine forecasts, and make strategic, data-driven decisions.

• Effective Project Management: You'll manage the full lifecycle of service parts, from creation and pricing to forecasting, ensuring everything runs smoothly.

• Adaptability and a Proactive Mindset: We're looking for a leader who can challenge the status quo, drive change, and find creative solutions.

What Skills & Experience You Should Bring

• Associate's degree in a relevant technical field or at least 2-3 years of related professional experience.

• At least 2 years of experience as an Analyst, preferably in the service repair industry. You should be skilled in data analysis, reporting, and product data management.

• A solid grasp of technical systems and processes, shown through your professional experience in a technical or engineering-related role.

About Your Location

Trimble's Dayton, Ohio site, located at 5475 Kellenburger Rd, Dayton, OH 45424, serves as a significant hub for the company's operations. In 2018, Trimble inaugurated a 65,000-square-foot indoor development, testing, and training dome in Huber Heights, enhancing its capabilities in product development and employee training. Further demonstrating its commitment to growth, Trimble initiated a $12 million expansion in 2019, nearly doubling its warehouse space to approximately 300,000 square feet. This expansion not only underscores Trimble's dedication to innovation but also its role in bolstering the local economy.

With a presence in the Dayton area for over 60 years, Trimble continues to be a pivotal player in the community, contributing to both technological advancements and employment opportunities. For more information about Trimble and its operations, you can visit their official website at www.trimble.com.

About Trimble's Service Provider Support Department

This department focuses on the network of external partners and dealers that work with Trimble. Trimble has a large global network of certified service centers and dealers, and this department exists to ensure those partners are successful. Their key functions include:

• Partner Enablement and Training: They provide the training and resources necessary for third-party service providers to effectively repair and support Trimble's products. This includes certifying technicians and ensuring they have the latest knowledge and tools.

• Technical Assistance: They are the "tier 2" or "tier 3" level of support for the service providers themselves. When a dealer or service center encounters a complex technical issue they can't solve, they would likely escalate the problem to this group for expert guidance.

• Ensuring Quality and Consistency: This department works to ensure that the quality of service provided by the external network meets Trimble's high standards. They may implement programs to ensure consistent service, repair procedures, and customer satisfaction across all service partners.

• Managing the Relationship: This team is the primary point of contact between Trimble and its service partners, handling everything from general inquiries to more complex business and technical issues.

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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