New 
Patient Assistance Counselor III
 Spectraforce Technologies | |
medical insurance
| |
 United States, Illinois, Avon | |
 Aug 14, 2025 | |
| PASQuestionnaires need to be attached to every resume at the top.1. What are the top 3-5 skills requirements should this person have?o Customer Serviceo Ability to Handle Pressure and the ability to multi-tasko Flexibility and detail orientedo Ability to use Computer systems, navigating between multiple screens and tools easily.o Effective Communication Skills2. A lot of the patients and calls you are handling are with patients who are experiencing severe illness and hardship times, tell me how you would deal with a customer who might be experiencing difficulties and are very frustrated on the phone?3. Describe a time when you had to make a decision quickly, and you didnt have enough information.4. Please tell me about a time when a manager delegated an important project or task to you, how did you handle the task? Were you successful?5. In this role you will be using several different web-based applications, what forms of computer systems are you familiar with?o On a scale of 1-10, please rate your proficiency with technology-based applications.6. In this role we utilize web-based applications such as: Salesforce, Five9 phone system, ChangeHealth, etc.Have you had a position where there was a quality measurement? How did you work to meet those?7. Please confirm that candidate understands and it comfortable with this process by indicating yes or no:Position Title: Patient Assistance Counselor IIIo The Patient Assistance Counselor III (PAC) provides support to those patients who are uninsured, underinsured, who have limited benefit coverage and or who have high out of pocket prescription and medical expenses which may qualify them into the AbbVie Patient Assistance Program. The PAC provides high quality customer service to both patient and healthcare providers (HCPs) for specialty prescription medication provided by the AbbVie Patient Assistance Program. The PAC will coordinate review of all application documents, conduct insurance investigations when applicable, assess patients financial information and provide an outcome status to patients and HCPs.2. The hours of operation are 7am-7pm CST.o Training schedules will run 8:00 am 4:30 pm CST (6-10 weeks)1. Once released from training, you will be assigned a shift based on business needs.3. # of Positions Requested: 154. Length of Contract: Sept 22nd5. Location/Site: Remoteo Required to have access to a secure and private location to work from daily.6. No time-off requests will be approved during training. Any absences during training, will be considered unplanned.Requirements1. Access to a secure and private location to work from daily. Access to fast and secure internet connection.2. Maintain a professional dress code and appearance each day.3. Balance attendance, understanding this is the number one reason agents contracts are not extended or termed early. This includes being on time for their shift and returning from lunch as well.4. Must have thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations.5. Demonstrated ability to lead and participate within a team, manage multiple priorities, and meet associated timelines while maintaining accuracy.6. Demonstrated strong, accurate technical skills.7. Must be detail oriented.8. Professional written and verbal communication skills required.9. Ability to always maintain a positive service image even when dealing with challenging issues and unsatisfied customers.10. 5+ years of experience in regulated benefits environment Enable Skills-Based Hiring No Provide the days of the week and the hours that this position will require: (No Value) | |