Account Manager

Account Manager

Location: Chantilly, VA

At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. As we grow and adapt in an increasingly complex digital environment,

We are driven by mission-critical and innovative work that directly contributes to protecting our nation's and strategic partners' most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of a rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers.

REDLattice is seeking an experienced Account Manager to serve as the primary liaison for assigned customers, ensuring satisfaction, retention, and growth. This role involves managing relationships with key stakeholders, addressing client needs, coordinating renewals and contracts, and identifying upsell opportunities. The ideal candidate will have at least three years of account management or customer success experience in the cybersecurity industry, with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, multicultural environment. Up to 25% travel required.

Key Responsibilities:

• Operate as the lead point of contact for customer matters specific to assigned accounts.
• Represent the company at customer accounts and voicing customers' needs internally
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes).
• Collaborate with Sales to achieve quotas while keeping clients highly engaged.
• Identify and facilitate up-sell opportunities and communicate them to the relevant business line owner.
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings with customers.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Maintain all information on customer activity.

Qualifications:

• Active TS/SCI clearance.
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  3+ years of proven experience as an Account Manager, Client Executive, or Customer Success Manager supporting government customers.

  
  
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  Knowledge and experience working in the cybersecurity industry, with familiarity in federal compliance frameworks and government acquisition processes.

  
  
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  Demonstrated ability to communicate, present, and influence key stakeholders at all levels of government organizations, including senior officials and program leadership.

  
  
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  Strong interpersonal skills with the ability to build and maintain trusted relationships in secure, mission-driven environments.

  
  
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  Proven success managing multiple accounts simultaneously while maintaining precise attention to detail and meeting contractual and reporting requirements.

  
  
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  Highly motivated, flexible, and proactive, with the ability to work independently and collaboratively with cross-agency teams.

  
  
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  Willingness to travel up to 25%.

  
  

Preferred Traits:

• PMP or project management certification is recommended.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work culture.

Why Join REDLattice?

• Work on mission-driven technology at the cutting edge of cybersecurity and national defense.
• Join a passionate, elite team of innovators and problem-solvers.
• Competitive compensation and comprehensive benefits.
• Opportunities for career growth and leadership development.
• Be part of a culture that values innovation, collaboration, and continuous learning.

Equal Employment Opportunity Statement

REDLattice is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other protected status.

Join us at REDLattice and help shape the future of cyber innovation and national security. Apply today!