Contact Center Account Executive-Mid-Market

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: A high-performing Account Executive ( CX AE) to join our fast-growing Contact Center Practice, supporting the increasing demand across the Mid-Market segment. This role is ideal for a proven sales professional with a strong background in cloud contact center solutions who thrives in a fast-paced, collaborative environment.

To succeed in this role you must have experience in:

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.

• Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases. Drive AI strategy and understand business use cases.

• Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral's Contact Center portfolio-including Workforce Optimization, AI, and omnichannel capabilities-to senior-level stakeholders and IT decision-makers.

• Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.

• Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.

• Craft Tailored Solutions: Align RingCentral's solutions-including Contact Center, RingCX, and Unified Communications offerings-to specific customer challenges and requirements.

• Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.

• Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.

• Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.

• Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Desired Qualifications:

• Proven success in cloud Contact Center or SaaS sales, ideally in the Mid-Market segment.

• Strong ability to develop relationships with technical and business stakeholders.

• Experience selling to Line-of-Business and IT leaders, including C-level.

• Deep understanding of CCaaS, UCaaS, and cloud communications solutions.

• Ability to work cross-functionally in a matrixed environment.

• Highly organized, self-driven, and results-oriented mindset.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Mid-Market Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $180,950.00 and $258,500.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of October, 12th, 2025. Please apply prior to the deadline to be considered for the role.

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