Supervisor | Registration Services

Scheduled Weekly Hours:

Gundersen Health System is seeking a dedicated and experienced Registration Supervisorto lead our registration team in Whitehall, WI.

This pivotal role will guide a team of registration specialists who are the first point of contact for our patients, setting the tone for their overall experience.

The Supervisor will collaborate closely with clinical leadership to identify opportunities for improvement and implement effective solutions to ensure standardization and quality control while providing leadership and accountability to organizational performance metrics and compliance of regulatory requirements.

Key Responsibilities:

• Lead and manage daily operations for roughly ~16 direct reports that include Patient Liaisons and Scheduling Specialists to ensure compliance with regulatory standards.

• Facilitate the development and maintenance of policies and procedures for consistent and compliant registration practices.

• Develop and implement process improvements to enhance service delivery

• Train, schedule, and support staff to ensure a productive and positive work environment

What's Available:

• Full-time, salaried position

• Location: Tri-County Whitehall Hospital and Clinic, Whitehall, WI

• Schedule: Hours typically between Monday-Friday days with willingness to work outside standard hours as business needs permit

Requirements:

• Education: High School Diploma or equivalency.

• Experience: 3-4 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with demonstration of increasing responsibility.

• Leadership & Team Management:Ability to lead, motivate, and support a team in a fast-paced, high-stakes environment.

• Collaboration:Works well with cross-functional teams and fosters a cooperative work culture.

• Communication:Strong verbal and written communication skills

In addition to this meaningful and important work, we offer a competitive benefits package:

• Benefits:In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

• Work/life balance:24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

• Health/Wellness:Local gym discounts

• Professional Development:Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

• DEI:12 months of Celebration to include monthly educational events

• Other:18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer