Partner Performance Intern

Project Team Intern - Partner Performance

Remote Based Position
Part-Time Internship Available
Reporting To: EVP, Growth Ops

About the company

IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest competitor. With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our customers success.

Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world's largest companies, delivering sustainable demand and income for our partners.

Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.

Learn more about what we do for our team members and customers: www.iwgplc.com and what we do for our partners: https://www.iwgplc.com/en-gb/develop-a-location

Job Description

The Partner Performance team is looking for organized, resourceful interns to support the management of partner inquiries across North America. This role will involve reviewing incoming partner requests, referencing internal FAQ documents, and using available systems and reports to assist with responses. Interns will also assist with new partner setup tasks and other support initiatives as assigned.

You'll play a key part in maintaining documentation, streamlining communication, and ensuring our partners receive timely, helpful responses.

Key Responsibilities:

• Review and triage incoming partner inquiries
• Reference internal FAQ materials and systems to respond to common questions
• Use internal tools and reports to investigate inquiry details when needed
• Assist with partner setup activities and related administrative tasks
• Help maintain and update the Partner Inquiry FAQ documentation and internal tracker
• Support ad hoc projects and tasks assigned by the Partner Performance team
• Participate in team meetings and contribute to ongoing improvements in processes

Qualifications:

• Pursuing a degree in Business Administration, Communications, Operations, or related field
• Strong communication and interpersonal skills
• Detail-oriented with solid organizational habits
• Comfortable using Microsoft Office Suite, especially Excel and Outlook
• Ability to work independently and ask questions when unclear
• Available for up to 15 hours/week, now through at least November with potential to extend into Spring semester and beyond
  
  

What We Offer:

• Flexible, remote work schedule during business hours.
• Hands-on experience with business operations, partner communication, and support systems.
• Opportunity to work alongside a collaborative, high-impact team.
• Exposure to internal tools, project workflows, and escalation practices in a global business.
• Regular coaching and mentorship from experienced team members.