Patient Access Associate 3 - Woodbridge

We are looking for multiple dedicated and experienced Patient Access Associate 3's to join our brand-new multispecialty health center in Woodbridge, VA. These roles will be full-time, day shift with varying hours from Monday - Friday 7:30 a.m. - 5:30 p.m.

Inova Health Center - Woodbridge is our brand new, state-of-the-art facility designed to streamline workflows and provide exceptional patient care. From advanced diagnostics and expert surgical care to specialized services in Cardiology, Primary Care, Endocrinology, Women's Health, Pediatric Cardiology, Vascular and more - all under one roof. Join the team bringing trusted, expert care to the residents of Eastern Prince William County.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations related to patient admissions and other assigned activities related to patient scheduling for medical procedures. They are responsible for verifying and entering insurance information and authorization/referral requirements and will counsel patients on financial liability and ensure a safe patient care environment to the fullest potential to achieve team goals.

Duties and Responsibilities:

• Explains insurance benefits and patient liability using appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.

Minimum Qualifications:

• Experience: 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle role
• Education: High School diploma or equivalent

Preferred Qualifications:

• Bilingual in English and Spanish
• Prior experience using EPIC or similar scheduling software

Additional Details:

• The Woodbridge Health Center is located at 14349 Gideon Drive, Woodbridge, VA 22192.
• The Health Center is scheduled to open December 9, 2025.
• New Hires must be available for onsite orientation and training November 17-21 and December 1-9.
• Position will require travel to surrounding clinics for training
• Tentative employment start date: Early October

Applicants may be considered for current and future opportunities.

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.