Manager - Laboratory Outreach Operations

GENERAL SUMMARY:

Manages laboratory operations of the Core/Stat Laboratory at Henry Ford Hospital with particular focus on Hematology, Coagulation, Urinalysis, Laboratory support Services, Chemistry, and LEAN principles. Ensures accrediting, regulatory, and customer service standards are met. Responsible for human resources, budget planning, supply chain, and information technology.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Under general direction from medical and administrative leaders, manages laboratory operations of the Core/Stat Laboratory and Laboratory Support Services at Henry Ford Hospital to meet the rapid response needs of customers. Provides leadership to maintain focus on service standards, turnaround time, and critical value reporting.

2. Recruits, orients, and evaluate, staff including supervisors, technical staff and support staff. Ensures systems are in place and action is taken to assess competency, performance, provide training, coaching and development of talent, and corrective action as needed.

3. Prepares capital and operating budgets and monitors current period budgets to evaluate variances for remediation and communication of changes.

4. Oversees quality management, quality control, and customer service practices to meet accrediting and regulatory requirements and to further objectives of HFHS. Follows-up on customer service issues in a timely manner.

5. Plans and attends meetings to coordinate operations, improve quality, and plan services as needed. As a leader demonstrates the ability to anticipate customer needs and technical requirements.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1. Lead and oversee outreach operations supporting lab customers, focusing on courier logistics, phlebotomist coordination, and sample management.
2. Ensure efficient transport and handling of specimens from client sites to the laboratory.
3. Manage outreach team performance and workflow to maintain high service standards.
4. Collaborate with internal teams to optimize processes for lab outreach clients.