Preboarding Experience Specialist

• Responsible for supporting the preboarding life cycle at Southwest by assisting the Talent Acquisition Team to drive quality hires for positions at various levels. Areas of responsibility will include Candidate communication, processing, tracking, employment screening, and the post-offer acceptance process of all Candidates selected for hire. The Preboarding Experience Specialist will serve as a liaison between Candidates, Recruiters, Hiring Leaders, HRBPs, Employees, third-party administrators/vendors, and other Internal Teams including but not limited to Compensation, Career Mobility, Accommodations, SWA University, and other stakeholders throughout the company to ensure a best-in-class Candidate preboarding experience.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Serve as a single point of contact for Candidates and Employees throughout the background and preboarding life cycle by ensuring regular communication, providing progress updates, offering guidance, and responding to questions and or concerns
• Manage appropriate Candidate workload volume independently and efficiently from end-to-end dependent on functional area
• Manage escalations and troubleshoot issues including but not limited to the initiation and monitoring of background, drug, and fingerprint results for Candidates by identifying discrepancies, inconsistencies, and areas potentially requiring clarification or additional investigation to determine a Candidate's eligibility for employment
• Educate Internal and External Customers by providing guidance, regarding the background and preboarding processes, and procedures
• Provide legendary customer service and attention to detail to internal and external customers
• Act as a "Brand Ambassador" to ensure that Talent Acquisition remain best-in-class while providing excellent customer service
• Provide ongoing support for in-person/virtual hiring events and/or information sessions as needed
• Send Candidate communication and status updates through ongoing ATS/CRM campaign management, including drip campaigns, automation, email, and SMS campaigns
• Preboard Employees and review hiring-related tasks in the applicant tracking system Workday
• Manage logistics for new hires including but not limited to travel, lodging, building and maintaining class rosters, and first-day details
• Evaluate and verify data required to complete Clearances (i.e., PRD, 40.25, DOT) and ensure the appropriate checks are conducted for employees in various job classes by reviewing job qualifications and requirements in order to ensure the necessary documentation is acquired
• May perform other job duties as directed by Employee's Leaders

• Knowledge of human resource principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations/CBA and negotiation, and applicant tracking systems
• Ability to identify current or future problems or opportunities; analyze, synthesize, and compare information to understand issues; identify cause/effect relationships; and explore alternative solutions that support sound decision-making
• Ability to deliver high-quality work, paying close attention to details
• Exceptional teamwork and interpersonal skills; enjoys working with multiple customers; is enthusiastic, positive, and customer-oriented professional
• Ability to exercise ethical judgment and standards in a variety of situations, including maintaining confidential or sensitive Company information while ensuring Southwest Compliance
• Ability to work independently as well as in a team environment, across the business, with a can-do attitude
• Ability to prioritize, manage, and balance multiple priorities and competing requests in a high-volume, fast-paced environment
• Ability to initiate tasks, perform duties, and respond to inquiries without direction or supervision
• Strong oral and written communication skills to interact with Internal and External customers clearly, concisely, and persuasively
• Intermediate organizational skills to resolve problems quickly and to continually review and change practices for maximum efficiencies
• Ability to work in a fast-paced environment with short deadlines for operational needs
• Ability to demonstrate high emotional intelligence in sensitive situations

• Required: High School Diploma or GED

• Entry-level experience, developing skills and knowledge in:
  • Human Resources
  • Background Screening
  • Customer Service

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work varying schedules, including but not limited to extended hours and occasional weekend coverage

Pay & Benefits:

• Competitive market salary from $61,850per year to$68,700per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you'll love:careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.