Sales Coordinator | JW Marriott Reston Station

Nestled overlooking Reston Row in Reston, VA, this upcoming complex is set to redefine luxury hospitality with its 28-story hotel boasting 247 guest rooms, 40,000 square feet of meeting space, three distinctive restaurants, and a plethora of amenities.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members including Medical, Dental and Vision coverage
• 401K matching program for eligible associates
• Discounts with Marriott and our Crescent managed properties in North America for you & your family members

We are seeking a detail-oriented and proactive Sales Coordinator to join our team. In this role, you will be instrumental in ensuring a seamless and welcoming experience for our guests and staff alike, managing a range of hospitality functions that enhance our brand identity and service excellence.

Your primary responsibility will be supporting the hotel's sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.

Essential Job Functions:

Customer Interaction: Engage with customers to provide exceptional service, answer queries, and ensure satisfaction.

• Answer phones and leads quickly. Will require fast, accurate, and luxury level customer responses.
• Contact customers, set appointments, follow-up, support DOSM, general office duties.
• Professional writing is required.

Task Execution: Carry out assigned tasks efficiently and effectively, adhering to company policies and procedures.

• Build proposals, block space, create contracts.
• Assist/create customer collateral, presentations.
• Cvent response.
• Maintain sales reporting.

Team Collaboration: Work collaboratively with other team members to achieve specific goals and objectives, foster a supportive team culture.

• Assist with coordinating general site tours of hotel and show rooms.
• Coordinate with other departments to support team and client needs.
• Communicate effectively and follow up on tasks to ensure they are complete.

Operational Support: Assist in maintaining a clean and organized work environment.

Soft Skills and Cultural Fit

• Passion for delivering outstanding service and creating memorable experiences.
• Embody the spirit of hospitality with a smile. Find joy in taking care of others.
• Strong problem-solving abilities and a proactive approach to challenges.
• Ability to work collaboratively within a team while also being self-motivated.
• Exceptional interpersonal skills with an ability to connect with diverse individuals.

Technical Skills and Relevant Technologies

• Familiarity with hospitality management software (e.g., Cvent, Marriott CI trained to block space and rooms).
• Proficient in data management and reporting tools to analyze guest satisfaction metrics
• Basic knowledge of budgeting and financial planning in a hospitality context

Required Skills/Abilities:

• This position requires proficiency with Microsoft Word, Excel, Outlook and PowerPoint.
• Prefer previous LightSpeed and CI/TY experience.
• Previous customer service experience required.
• Minimum 1 year of hotel experience or hospitality degree preferred.