Chief Operating Officer

The Elizabeth Hospice is San Diego's oldest non-profit hospice of 45 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego county and south Riverside county with multiple hospice office locations.

Our Mission: To enhance the quality of life for those nearing the end of life's journey and for those who grieve.

The Elizabeth Hospice Chief Operating Officer is responsible for enhancing the organization's internal processes and infrastructure that will allow the hospice to continue to grow and fulfill its mission. Supports the work of the CEO focusing on the establishment and optimization of day-to-day operations. Review on an ongoing basis services being offered; and develop new programs as needs emerge.

Salary: $225,000 -$250,000. Subject to experience and qualifications.

Work Schedule: Monday thru Friday, start time is between 7am-8am. 9/9/80 AWW schedule available after successful completion of 90-day introductory period; allows 1 workday off every 2-weeks.

Work Location: Escondido, CA

Degree of Travel: Travel is required to various office locations, including Mission Valley, Carlsbad, Temecula.

Ensure that all program activities operate consistently and ethically within the mission and values of the agency.
1. Provide effective and inspiring leadership, as well as stewardship, by being actively involved in all programs and services. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
2. Lead a high performing team of department directors to the next level by further developing and implementing recruitment, training, and retention strategies.
3. Partner with the CEO to represent the agency with external constituency groups, including community, governmental, and private organization
4. Oversee the creation and implementation of risk management and legal activities: letters of agreement, contracts, leases, and other legal documents and agreements.
5. Advise the leadership team on key strategic issues and make recommendations on important business decisions.
6. Establish and oversee operational processes/process improvement.
7. Ensure that all departments' management staff are fully informed on operational objectives.
8. Set operational and/or performance goals for each department which are aggressive, achievable, and tied to long-term goals.
9. Establish and monitor performance reporting systems.
10. Monitor department performance against performance goals to ensure that progress is being made.
11. Conduct regular meetings with department directors to ensure that priorities are clear, and coordination is good.
12. Ensure services and activities comply with all federal, state, funding, and city regulations, certifications, and licensing requirements.
13. Facilitate resolution of issues between departments.
14. Take charge in high-priority crises.
15. Manage strategy implementation, regarding budgets, timelines, and resource allocation.
16. Consult with department directors on operational and capital budget planning; manage effectively within this budget, and report accurately on progress made and challenges encountered.
17. Ensure the continued financial viability of the agency's programs and services through sound fiscal management.
18. Approve expenditures of direct reports.
19. Hire and administer an effective senior leadership team with provision for succession.
20. Implement appropriate leadership development that ensures qualified human resources necessary for the achievement of the agency's mission, goals, and objectives.
21. Ensure the administration of board-approved personnel policies.
22. Oversee disciplinary actions of direct reports and downstream staff
23. Understand and appropriately apply the chain of command in relation to job position and supervision.
24. Know and understand the agency's mission in relation to own job description.

1. MBA, MHA, or similar advanced degree required.
2. MSN, preferred.
3. Six Sigma certification, preferred.
4. Minimum of 10 years of professional experience overall with experience supervising seasoned staff operating multiple programs, or equivalent combination of education and experience.
5. Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, and partnering with the CEO.
6. Demonstrated ability in fiscal and business management preferable in health care and/or not-for-profit setting.
7. Demonstrated knowledge of healthcare policies and reimbursement practices.
8. Demonstrated excellence in both written and oral communications.
9. Current California driver's license with proof of insurance preferred.

We place a high importance on our employees and reward staff in several ways such as:

• Competitive hospice industry compensation
• Benefits package with multiple plan offerings and generous employer contribution
• 401(k) Retirement plan with employer match
• Supportive work culture which encourages work life balance
• Vacation, Sick, paid holidays & floating holiday
• Employee development program managed by in-house education department to support individualized orientation and professional growth needs.
• Tuition Reimbursement program
• Monthly mileage reimbursement
• Employee Referral Program

"The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."