BHCC Admissions Supervisor

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

About the Job
The Behavioral Health & Crisis Center Admissions Supervisor position provides 24 hour 7 days a week supervisory coverage and leadership for the Admissions Team. Assures staff adherence to all departmental policies and procedures that have been developed to ensure effective and efficient quality service to patients and families.

What you will do

• Serves as initial contact with referral sources and potential patients, coordinates the referral and intake process.
• Determines appropriate level of care, facilitates the admission process and maintains communication with referral sources, families, patients and unit staff.
• Completes preliminary insurance verification/ pre-certification.
• Adjust work schedules to correspond with fluctuations of offices hours and/or patient volumes.
• Responsible for training and educating admissions personnel to assure that they accurately acclimate to the functions of the job.
• Ensures staff follows proper procedures for registration.
• Work with Manager to review reports and feedback from the billing offices (HB and PB). Analyze errors and provide feedback to employees. Monitor work queues and complete as necessary. Review staff registrations and perform random audits for tracking purposes to assure staff compliance.
• Familiarity with all Downtime procedures so department can function during system outages.
• Monitors EPIC: patient tracking, registrations, productivity reports.
• Assures that patients, families and visitors arriving to BHCC are immediately greeted in a courteous manner. Assures that patients receive excellent customer service through their visit.
• Assists with recruitment, hiring, firing, disciplinary action and training of staff.
• Ensures new staff successfully complete probationary period.
• Coaches and develops direct report staff.
• .Maintain employee records for attendance and performance counseling in a timely fashion.
• Ensure high staff meeting attendance.
• Ensures 100% of the staff complete hospital mandatory education.
• Attend Leadership meetings to review and design plans for departmental education, changes, updates and quality concerns. Communicate results to staff.

Education

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• Master's Degree Preferred

Experience

• At least three (3) years experience in healthcare and /or physician billing and/or registration and/or medical office experience Required
• Customer Service background Required
• Previous supervisory experience Preferred
• At least three (3) years experience working in an intake, admissions or crisis intervention department along with at least three (3) years' experience in a psychiatric or mental health setting, along with direct experience in call management and customer relations. Required

Knowledge, Skills and Abilities

• Epic registration/admissions training within the first 3 months of employment. (Required proficiency)
• Kronos Timekeeping training within 1 month of employment (Required proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.