Field Service Engineer - Level 2

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in WA.

As a Field Service Engineer - Level 2, you get to work with an astonishing team that plays a vital role Research Microscopy.

- Complex to very complex equipment incl. associated machine accessories and complex systems; large portfolio span

- Installation, preventive maintenance, upgrades, and repair: diagnoses mechanical, hardware, software and systems failures referring to policies and procedures using practicable solutions.
Coordinates and implements basic to complex technical solutions.
IMR activities on international scale possible.
Exercises good judgement in selecting methods, techniques and evaluation criteria for obtaining results.

- May train customers on routine system operation of assigned products.

- Must successfully complete all assigned technical training to acquire an in depth knowledge of assigned company equipment; demonstration of high-level product & process knowledge of a technical nature.

- May be trained on 3rd party systems, accessories or software as assigned by management, and possesses basic knowledge concerning the operation.

- May be trained to conduct special site or system environmental analysis tests as assigned by management, and has the ability to use this knowledge to diagnose system problems or qualify sites as acceptable.

- Provides input for the compilation of routine machine/system documentation incl. service manuals and training material to internal department.

- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required

- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.

- May provide defined pricing, availability, and schedule information to customer within established guidelines. Supports quote preparation.

- Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities

- Determines most cost effective repair/resolution to minimize customer downtime. Refers to policies and practices for guidance.

- Understands service KPIs, why they are in place and which behavior will lead to which financial impact.
Complete all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe.

- Maintains an ongoing relationship with selected customers and sales staff to assure responsiveness. Advise customers on services and installations. Interprets customers' needs; uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

- Supports customers through specialized technical knowledge.

- Suggests additional and/or alternative products or services to meet customer needs if appropriate in consultation with CSE3.

- Plans and executes moderately complex technical customer training.
Guides and assists colleagues with lesser experience to increase process quality. Assist in the development and coaching with on-site / on the job training of CSE1.

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions)
• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems
• Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Proven ability to work successfully as an individual contributor or as part of a team.
• Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)
• Good administrative and time management skills

Working Conditions and Special Demands:

• Capable and willing to engage customers in their workspace/environment, including BSL -2 and BSL-3 facilities. If capable and willing, may be asked to engage in a BSL-4 environment.
• Willingness and ability to travel domestically and overseas. In addition to service function, may asked to work in assigned teams on defined projects as directed by management. Lifting of heavy equipment crates required; crate weight ~ 75 lbs. Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.

• Frequent overnight travel, domestic and international (average 50%)
• Able to obtain corporate credit card
• Participation of six months to one-year of formal training as a Field Service Engineer and proficiently maintains all duties and associated responsibilities

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The annual pay range for this position is Range: $80,000 to 100,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).