PBX Operator - Hospital

University of California - San Francisco Campus and Health
United States, California, San Francisco
Aug 08, 2025
Featured Job PBX Operator - Hospital Temporary Employment Program Temporary Employment 85769BR Job Summary The duration for this role is 4 months in duration. Location: St. Mary's (Occasional Coverage at St. Francis) Join UCSF Health as the voice that connects patients, families, staff, and the community. As a PBX Operator, you'll manage high-volume calls, route urgent communications, and support emergency response procedures that directly impact patient care and safety. If you're calm under pressure, professional in every interaction, and quick to adapt, this is your chance to play a vital role in a fast-paced healthcare environment. Key Responsibilities: Telephone & Communication Operations Operate Meridian PBX Console or Cisco phone systems. Answer and route incoming calls with professionalism and empathy. Provide limited patient information in line with hospital policy. Manage local/long-distance calls for staff. Respond to emergency lines, code phones, and disaster protocols. Perform alpha-numeric paging during emergency activations. Database & Records Maintain accurate physician contact listings. Keep incident/trouble logs up to date. Administrative Support Assist with special projects and departmental initiatives. Update on-call schedules and other information during evening/night shifts. Schedule & Availability: Variable shifts: 7:00 AM - 3:30 PM 3:00 PM - 11:30 PM 11:00 PM - 7:30 AM Core days required: Friday, Saturday, and Sunday - no time off during these days for the duration of the contract. Schedule set according to operational needs; flexibility is essential. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications One year recent hospital PBX operator experience or PBX operator in a high volume environment. Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills. Preferred Qualifications Some post high school formal training preferred. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization TEP Job Code and Payroll Title 004723 BLANK AST 2 Job Category Administrative Support Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Temporary Employment Percentage 50% Location San Francisco, CA Campus St. Francis, St. Mary's Shift Variable Shift Length Variable