ICA Team Manager

Choose to be part of a team that is grounded in the virtues of humble, hungry and people smart and join Connections! Connections, an IRIS Consultant Agency (ICA) by Lutheran Social Services of WI & Upper MI, is a non-profit organization that encourages inclusivity, diversity, transparency, respect of ideas, ownership and accountability while working towards a shared vision. ICA Team Managers empower clients to live the promise of self-determination. Coordinates the day to day work of establishing an LSS IRIS Consultant Agency (ICA) within specific locations, including training, supervising, coaching, mentoring and assisting in hiring the work of IRIS Consultant Agency (ICA) Teams. If you're a caring person with a passion for serving others, we want you to join our team!

The ICA Team Manager coordinates the day to day work of establishing an LSS IRIS Consultant Agency (ICA) within specific locations, including training, supervising, coaching, mentoring and assisting in hiring the work of IRIS Consultant Agency (ICA) Teams.; assuring state ICA contract requirements are met and exceeded within the ICA Teams. Provides leadership to the ICA Teams in outreach and development of needed community connections for the ICA and for the individuals served by the ICA. Empowers team to function as a self-directed team of professionals.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Assists in hiring, mentoring, supervising and providing leadership to ICA Teams.
• Assures IRIS Consultants (IC) and/or Long Term Care Functional Screeners (LTCFS) acquire needed learning to provide required, creative and flexible support to individuals served by our ICA.
• Provides leadership to assure the Department of Health Services (DHS) ICA quality requirements are met and exceeded by the ICA team.
• Provides initial outreach to and development of connections with service organizations, community associations, and aging and disability organizations.
• Provides leadership to support ongoing outreach to and development of connections with service organizations, community associations, and aging and disability organizations by the ICA Team members.
• Provides leadership to the ICA Team to support the development of community connections and valued social roles for individuals served by our ICA.
• Provides leadership in assuring the cultural competence of the ICA Team.
• Reviews budget expenditures and works with ICA Teams to make necessary adjustments, if needed, to maintain fiscal integrity.
• Encourages ICA teams in taking responsibility and problem solving.

• Assists in development and ongoing responses to ICA service requirements, including but not limited to:




• DHS ICA Certification Criteria
• ICA Procedures and Best Practice Standards ICA Website
• Strategies to enhance cultural competency within the ICA
• Effective use of required and desired information technology
• Identifying needed areas for specialty expertise




• Assists in development of required training




• Identification of and development of learning needed by ICs and LTCFS
• Identification of and development of learning needed beyond state requirements
• Identification of learning needed by individuals to be served

• Assists in development of initial outreach strategies for phasing in the LSS ICA in specific locations
• May serve as an IC for a small number of participants
• May provide Long-Term Care Functional Screening
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Develops, coaches and leads a team of professionals.

• Recruits, interviews, hires, trains, and assigns staff members. Supports day to day functioning of ICA Leadership Team to ensure timely implementation and quality of the agency goals and strategies.
• Provides guidance and assistance within ICA Leadership Team in supporting staff to ensure agency goals and strategies are met.
• Ensures communication and implementation of agency-wide policies and procedures.
• Ensures effective use of human capital to meet best practice standards as well as ensure individual and staff safety.
• Respectfully addresses and resolves human capital issues including promotions, coaching, and other performance matters.
• Acts as a role model for employees to exemplify how to be an LSS Employee of Choice.
• Understands and communicates LSS mission, vision, values and best practices to all staff.

PERKS:

• Flexible Schedule
• Works Remotely
• Promotes Wellbeing and Self-Care
• Robust Benefits Packages including:
  
  
  
  • Medical/Dental/Vision
  • Flex Spending for Dependent and Healthcare
  • Ability to Contribute to a 403B
  • Life Insurance
  • Short-term and Long-term Disability
  • Ancillary benefits such as hospital confinement indemnity, supplemental life, pet insurance, etc.
  • Mileage Reimbursement
  • Employee Assistance Program
  
  
  
  
• Paid Time Off Including
  
  
  
  • 10 Paid Holidays
  • Vacation
  • Sick
  • Personal
  
  
  
  
• Service Awards and Recognition
• Provided Technology and Equipment:
  
  
  
  • Laptop
  • Cell Phone
  • Printer
  • Office Supplies
  
  
  
  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

A Bachelor's Degree in social work, psychology, human services, counseling, nursing, special education, sociology or related field or an equivalent combination of education, training and experience in a similar role working in social services or a closely related field that provides leadership in management or administration is required. Experience should include three years working with a similar population. Supervisory experience is strongly preferred. Master's degree in related field is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid Driver's License and car - Motor vehicle check (MVR) with a satisfactory driving record required.
• Must pass a Caregiver Background Check according to program regulations.
• Long-Term Care Functional Screening Certification preferred

LANGUAGE SKILLS:

Ability to communicate both in verbal and written format, effectively and efficiently in job.

Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others.

COMPUTER SKILLS/TECHNOLOGY:

Working knowledge of current smartphone and computer technology to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This includes Microsoft programs. Knowledge or aptitude to learn LSS' internal case records/billing program (Evolv) and external DHS data system (WISITS, SharePoint) is required.

This position will require knowledge of the Microsoft Suite applications, and the ability to create documents, presentations and spreadsheets.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position.

The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.

May occasionally be exposed to chemical fumes such as paint and carpet cleaning. May enter client's dwellings or programs and be exposed to smoke and common house hold allergens such as dust, mildew and pets.

The noise level in the work environment is usually moderate.

TRAVEL: Ability to travel on day trips as required up to 50%. Some overnight travel may be required.

LSS is an Equal Opportunity Employer (EOE).