New 
Account Operations Specialist II
 Cox | |
parental leave, paid time off, paid holidays
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 United States, Arizona, Tolleson | |
 Aug 08, 2025 | |
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Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.
* Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders. * Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders * Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. * Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. * Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc. * Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs. * Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally. * May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism. * Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines. * Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands. * Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. * Perform any other duties assigned REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS * 2 - 3+ years' experience, with minimum of 2 years in automotive industry * High School Diploma or equivalent required * Prior experience vehicle reconditioning and or general auto body knowledge required * Self-starter with ability to work with minimal supervision * Ability to handle multiple tasks simultaneously * Team-based interpersonal skills * Excellent verbal and written skills * Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. * Valid Driver's License and safe driving record is required * Ability to operate vehicles with standard and automatic transmission is preferred CHOOSE UP TO 3 CORE COMPETENCIES CRITICAL TO SUCCESS IN THIS ROLE (REFER TO DEFINITIONS BELOW) DRIVE FOR RESULTS FOCUS ON CUSTOMERS BUILD RELATIONSHIPS ORGANIZATIONAL POSITION: Does this position have direct reports? NO YES If Yes, estimated # 4+ Reports to: Supervisor Manager Director/AVP level VP or above WORK ENVIRONMENT Work Environment: Typical office environment Subject to outside environmental conditions USD 19.57 - 29.38 per hour Compensation: Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. | |