Public Safety Dispatcher -PART-TIME, WEEKEND ONLY (3:00 pm - 11:00 pm)

The Department of Public Safety protects and serves the Creighton community through proactive patrolling, rapid response, community outreach, security technology, and safe parking and transportation options. We seek to ensure that all members of our community can live, learn, work, and play in a safe and secure environment. Our team includes 3 shift managers, 3 lead officers, 3 senior officers, 15 officers, 3 full-time dispatchers, and 3 part-time dispatchers. Public Safety has primary responsibility for security enforcement, emergency management, campus safety, and parking enforcement on Creighton University's Omaha Campus.

The Public Safety Dispatcher manages a communications center to enable the protection of Creighton University's Omaha Campus, including people, facilities, and property. A successful dispatcher candidate will demonstrate absolute integrity, a willingness to relate to all members of the Creighton community, a desire to help others, and the ability to exercise good judgment under pressure. Public Safety dispatchers receive calls for assistance and information and dispatch Public Safety officers to emergency and non-emergency calls for services, including safety and security incidents, medical aid, and fire alarms. Dispatchers monitor and operate multiple video surveillance, access control, and alarm systems. Dispatchers also track calls and activities and maintain a log of incidents occurring during their assigned shifts. Dispatcher must have excellent communication skills, remain calm under stressful emergency situations, and be able to think clearly and act quickly. Due to the nature of the role, the ability to multitask is crucial. The dispatcher position is a lifeline position to callers and officers. The ability to creatively solve problems and find resolutions to questions, problems, and concerns is imperative. The ability to quickly develop a strong working knowledge of Creighton's community, campus geography, policies, procedures, and stakeholders will be essential.

• Answers telephone and radio calls, then notifies appropriate stakeholders of information.
• Dispatches officers to emergency and non-emergency calls for services, including safety and security incidents, medical aid, and fire alarms in accordance with established procedures.
• Monitors and operates multiple video surveillance, access control, and alarm systems.
• Maintains security logs, journals, files, and electronic records.
• Assists in training and orientation of new dispatchers.

Qualifications:

• High school diploma or equivalent required; associate's degree preferred.
• 1-2 years of related experience; experience operating electronic security systems, such as video surveillance, access control, or alarm monitoring systems preferred.
• 1-2 years of experience in customer service role preferred.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to critically assess inquiries and provide appropriate information or resolution using judgment and available resources.
• Ability to react calmly during emergency situations to relay information to appropriate personnel.
• Ability to coordinate and prioritize work with multiple and conflicting demands in a fast-paced stressful environment.
• Ability to interpret and apply University policies and applicable federal laws, including VAWA, FERPA, HIPAA, and the Clery Act.
• Ability to remain professional with a diverse group of individuals, including faculty, staff, students, guests, and the public.
• Ability to maintain confidentiality of sensitive information.
• Ability to communicate clearly and concisely in English, both orally and in writing.
• Ability to communicate concisely and coherently with callers, responding officers, other University officials, and local first responders.
• Ability to exercise strong verbal communication skills, including voice enunciation, projection, articulation, control, and command. Must project a voice compatible in tone and diction with radio and telephone systems.
• Ability to use/operate a multiline phone system.
• Ability to train others on dispatcher duties and responsibilities.
• Skill in organizing data, tracking, and maintaining data in electronic and manual files.
• Ability to work effectively as part of a customer service team.
• Basic proficiency in MS Word and Outlook. Ability to use incident reporting software to produce accurate records of calls for service.