Clinical Manager - Intake and Urgent Counseling

General Statement of Responsibilities (broad definition):

The Clinical Manager for Intake and Urgent Counseling at the University of Minnesota's Boynton Health Clinic serves as a strategic leader overseeing the daily operations and clinical direction of the MH Screening Team and Urgent Counseling Team. Reporting to the Director of Counseling and Therapy Clinical Services, this role plays a critical part in optimizing mental health service delivery and ensuring timely, coordinated access to care for University of Minnesota students.

In addition to providing clinical oversight, the Manager must be a licensed mental health professional capable of delivering direct services as needed. A key strategic priority for this position is the implementation and continuous improvement of a centralized intake model, designed to streamline access to mental health services across both Boynton Mental Health and Student Counseling Services.

This role requires a leader with demonstrated expertise in clinical and/or administrative supervision, as well as experience guiding organizational change, leading cross-functional initiatives, or driving quality improvement efforts. The ideal candidate brings a systems-thinking mindset, a commitment to equity in access to care, and the ability to foster collaboration across departments in support of an integrated, student-centered approach to mental health services.

Salary Range: $100,000-115,000

Leadership Responsibilities (25%):

• Provide Clinical Supervision & Professional Development: Lead clinical supervision and training programs for practicum students at psychology and master's levels, shaping the next generation of mental health professionals with a focus on strategic skill-building and reflective-learning.
• Cultivate a High-Trust Team Culture: Strategically foster a safe, equitable, and respectful team climate, empowering staff to address concerns proactively and reinforcing organizational values through intentional leadership and transparent communication.
• Optimize Service Delivery Quality: Champion high-performance service standards by identifying bottlenecks, implementing evidence-based workflows, and monitoring key performance indicators to ensure efficiency and excellence across Intake and Urgent Counseling.
• Strategic Team Engagement: Design and lead purposeful team meetings with clear objectives, data-informed agendas, and follow-up action plans to drive alignment, accountability, and measurable improvements.
• Accelerate Onboarding & Skill Integration: Architect and implement strategic onboarding and orientation processes for new staff and trainees, embedding culture, compliance, and performance best practices from day one.
• Lead Continuous Training Innovation: Proactively assess team capability needs, curate targeted professional development opportunities, and evaluate training effectiveness through feedback and outcome metrics.
• Drive Operational Excellence: Partner with the Operations Team to co-design and implement procedural enhancements, leveraging continuous quality improvement frameworks to refine processes, elevate client experience, and align with institutional goals.

Clinical Responsibilities (75%):

• Deliver high-impact, trauma-informed, and culturally responsive mental health services: Support student well-being, retention, and academic success across in-person, virtual, and drop-in modalities by providing intake, individual therapy, and brief counseling.
• Strategically assess student risk and implement timely interventions: Connect students to appropriate internal and external resources to ensure safety, continuity of care, and crisis stabilization.
• Provide strategic clinical backup during urgent situations: Advance a coordinated and effective crisis response system that aligns with clinic operations and student needs.
• Strengthen campus-wide mental health infrastructure: Influence proactive coordination with key partners (e.g., Care Team, Behavioral Consultation Team, Disability Resource Center, International Student and Scholar Services, University Police) to ensure integrated, student-centered care.
• Advance clinical excellence and innovation: Engage in ongoing professional development, participation in research-informed continuing education, and maintaining licensure in alignment with best practices and emerging trends.
• Guide students: Facilitate student access to appropriate on- and off-campus services, with a focus on efficient referrals to academic, university-based, and specialized community providers, optimizing care pathways and service utilization.
• Advocate for students: Assist students in mitigating insurance or financial barriers by facilitating access to affordable community-based mental health services, supporting equity in care.
• Collaborate on coordinated campus responses: During incidents affecting student mental health, contribute to trauma-informed practices that support institutional resilience.
• Facilitate Clinical Coverage Planning: Ensure seamless access to care during extended hours and peak service demand periods by planning strategic end-of-day clinical coverage.
• Provide after-hours on-call mental health crisis support as needed.

This position also performs other duties as assigned.

Minimum Qualifications required to perform job:

Required Qualifications:

• BA/BS plus at least eight years of experience, or an advanced degree plus at least five years of experience, or a terminal degree plus at least two years of experience.
• At least one year of experience which allows for independent licensure as a mental health therapist in the state of Minnesota.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
• Strong clinical skills in diagnostic assessments.

Preferred Qualifications:

• 2 years or more of supervisory experience over mental health professionals.
• Experience working with individuals with higher acuity needs.
• Demonstrated experience with trauma-informed, culturally responsive care
• Familiarity with the University of Minnesota and community resources and procedures.
• Experienced with the use of electronic medical records.
• Experience working with individuals from diverse backgrounds which may include and are not limited to Black, Indigenous, People of Color, including underrepresented groups and new immigrant populations, people with both visible and invisible disabilities, Women, people of various gender and sexual identities and expressions, First-generation students from economically disadvantaged backgrounds, and individuals who might encounter barriers based on their religious expression, age, national origin, ethnicity, or veteran status.

Boynton Health's mission is to improve the health and wellbeing of University of Minnesota students and the campus community. Our vision is to ensure that the University of Minnesota, Twin Cities is the healthiest campus in the nation.

Pay Range: $100,000 - $115,000/year depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: P&A

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.