IT Technician II

Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

This is a Full-Time Support Staff position at grade 213, with an annual salary range of $57,228 to $76,303. The salary offer will be based on education and experience, in alignment with the College's compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Benefits:

• Medical, Dental, Vision Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Account (FSA, DCA, Commuter)
• Retirement Plans (Pension, 457b, 403b)
• Time Off with Pay
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Sick Banks

Provide technical computer support for classroom and lab environments. Apply knowledge of fundamental hardware and software concepts in order to recommend, test and maintain software for varying hardware configurations. Assist with hardware and software integration, adapt as needed to support all programs.

1. Associates degree in computer science and four years of experience integrating, troubleshooting and repairing all manner of Windows and Apple based hardware and software; or equivalent combination of education, training and experience.
2. Considerable knowledge of computer hardware, software and network best practices.
3. Considerable knowledge of A/V systems, automation and control systems used in presentations.
4. Considerable skill integrating and administering hardware/software using various systems management platforms such as Microsoft SCCM, Jamf Pro, and Google Admin Console.
5. Good knowledge of programming concepts necessary for system automation using various scripting languages.
6. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
7. Considerable skill in providing exemplary customer service
8. Considerable skill in verbal and written communications.
9. Working skill in professional interactions to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
10. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

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1. Assigned projects and tasks including but not limited to initial planning, deployment and verification phase. Research and test new technologies, services, and software. Assignments have a wide variance in scope.
2. Provide technical expertise and serve as departmental resource in the areas of software and hardware (Windows and Mac OS), AV and helpdesk services to all users of college-owned technology in ECC's networked environment. Utilize tools such as Microsoft SCCM, remote server administration tools, etc. Adapt as needed to support all ECC campuses.
3. Deploy computers and devices to all ECC environments. Install, configure, and maintain operating systems and software. Develops and implements desktop standards.
4. Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout college
5. Recommend, test, deploy, and maintain software
6. Respond promptly to escalated helpdesk requests by troubleshooting and completing repairs. Document responses and solutions in the helpdesk system.
7. Consults, demonstrates and instruct end-users with the use of college owned technology. Recommends and helps develop solutions to their technical needs. Coordinates the implementation of these solutions with internal and external departments.
8. Assist with inventory processes
9. Provide back up support within Technology Services as qualified and able to do so. Mentor and provide support to co-workers as necessary. Deliver, set up and test equipment for special events. Assist with inventory processes to ensure accuracy and accountability as devices are installed or removed. maintains required training, licensure and/or certification
10. Maintains confidentiality of privileged information and adheres to applicable privacy laws
11. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
12. Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work
13. Adheres to department guidelines for attendance and punctuality.

1. May be required to provide after-hours support.
2. May require travel to off-campus sites to perform repairs.
3. Perform other job-related duties as assigned which pertain to the job description.
4. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Medium (up to 50 lbs. occasionally or 30 lbs. frequently or 10 lbs. constantly)

Close visual acuity (e.g. computer, assembly)

Moderate noise

Typical office or administrative