Front Desk Assistant

Join Tessera and make a difference! Tessera is:

• A national leader in employing individuals with disabilities and veterans.

• Composed of a dynamic, growing team of social entrepreneurs.

• Operating self-sustaining businesses across 14 states and in the District of Columbia, workforce of over 1,600 employees.

• Dedicated to delivering an exceptional customer experience to our customers.

• Committed to offering an outstanding employee support and development program.

Tessera's Bremerton, Washington, Home Office supports nationwide operations with a team of highly trained and motivated professionals in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.

Location: Bremerton, Washington (In-person)

Type: Non-Exempt, Hourly

Compensation: $18.70 - $26.20/hour (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)

Work Schedule: Part-time, Flexible days and start and end times depending on scheduling needs.

As a Front Desk Assistant, you'll... The Front Desk Assistant plays a vital role in ensuring the smooth operation of the front office. Responsibilities include greeting visitors, answering phone calls, and directing inquiries to appropriate staff. They present a clean and welcoming reception area, manage mail distribution, ensure kitchens and conference rooms are well stocked, and maintain an organized inventory of office supplies. Additionally, they assist with administrative tasks such as document scanning, preparing outgoing mail/packages, and supporting workforce development initiatives. The Front Desk Assistant also coordinates office events, interfaces with vendors, and contributes to fostering a positive workplace culture. In addition to supporting front office operations, they assist the Vocational team with audit related tasks such as reviewing documents to identify any inconsistencies, reporting findings to the Vocational Manager, and entering audit dates into Workday. Effective communication and professionalism are key in this role.

• Assists the Office Coordinator in fulfilling day-to-day operations of the front office.

• Escorts visitors to meeting locations, interviews, events, etc.

• Stocks and maintains office, copy area, breakout rooms, lunchrooms, and training rooms with supplies.

• Answers incoming phone calls, screens callers for appropriate contact and answers basic questions and/or routes callers accordingly. Responds to general email and/or walk-in inquiries, routing requests to appropriate staff.

• Greets employees and visitors in a friendly and inviting manner. Assists visitors with sign-in and ensures visitor log is completed by each visitor. Utilizes Workday to see if visitors are Skookum employees.

• Responsible for distributing mail within building.

• Assists with preparing outgoing mail/package requests, such as labeling, metering, and dropping/sending off.

• Receives Home Office deliveries and ensures packages are routed to appropriate department and/or personnel.

• Ensures reception area and mailroom are clean, orderly and welcoming. Dust and wipe down surfaces weekly.

• Checks mailroom printer/fax machine throughout the day to ensure enough paper supply, distribute faxes to appropriate mailboxes or staff, and to ensure sensitive documents are not left on counters or otherwise readily visible.

• Scans and creates PDF documents, forwards document(s) to appropriate personnel. Always ensures accuracy and confidentiality.

• Operates office machines such as a computer, fax, copier, calculator, laminator, and postal machine. Resupplies money to postal machine when necessary.

• Ensures all conference and training rooms are clean and stocked on a weekly basis.

• Cleans out Home Office kitchens and refrigerators on a weekly basis. Organizes and stocks kitchen supplies.

• Coordinates and interfaces with vendor for Home Office document shredding services.

• Responsible for receiving and distributing Skookum birthday gifts for office staff each month.

• Assists job candidates and community members with applying for jobs at our Front Desk Kiosk.

• Creates flyers for Workforce Development Department.

• Assists with auditing related tasks for the Vocational Department 5-10 hours per week. Tasks include reviewing documents to identify any inconsistencies, reporting findings to the Vocational Manager, and entering audit dates into Workday on a bi-weekly basis. Assist Vocational Manager with entering last completed audit dates for employees into Workday.

• Assists Office Coordinator with vendor relations for Avanti Marketplace. Provides customer support to employees to troubleshoot machine payment, requests new products, and any other concerns.

• Assists with uploading documents into Workday and Teams.

• Assists with tasks and projects for Workforce Development as needed.

• Assists with setting up and hosting Home Office events including interfacing with caterers and vendors, setting up tables, putting out and cleaning up dishware, beverage service, snacks, and other materials or training aids.

• Assists and participates in morale building initiatives and functions. Suggests new ideas on ways to support our positive workplace culture.

• Effectively interacts with customers, co-workers, supervisors, and managers. Acts professionally and respectfully in conflict resolution situations in front office and throughout the building.

• All Other Duties as Assigned.

You'd make an excellent Front Desk Assistant if you:

• Consider yourself a people person.

• Love working on collaborative teams.

• Are dedicated to internal and external customer service.

• Take pride in your work.

• Are drawn to serving others and want to challenge yourself through mission-driven work.

Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Part-Time benefits of a Front Desk Assistant at Tessera include:

• Medical and Life insurance available for eligible employees

• 11 paid federal holidays and accrual of paid sick leave on a pro-rata basis based on number of hours worked

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

Summary of desired skills and experience for the Tessera Front Desk Assistant:

• High School Diploma or GED is required.

• 0 - 3 years of previous customer service, front desk, administrative or similar experience is required.

• Excellent communication and attention to detail skills is preferred.

• Previous experience with Microsoft Office products is preferred.

• A valid state driver's license is preferred with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.