Lab Referrals Specialist - PRN - Days

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Retrieve, sort, process, and coordinate specimens and requisitions for shipment, or courier, pick-up to referral laboratories in compliance with IATA regulations.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, freeze/thaw cycles, quantity not sufficient, etc., prior to send out.
• Handle provider and customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Contact providers or care team to resolve routine or medical technical matters related to patient testing and result reporting using established protocols.
• Communicate all tests not performed and lab accidents to clients within 24 hours of notification. Document thoroughly and elevate issues of concern to supervisor.
• Monitor assigned work queues, such as the Outstanding list and the Miscellaneous list.
• Assist in resolving billing issues for reference laboratory testing.
• Resolve interface resulting issues and upload results for non-interfaced laboratories in a timely manner in accordance with established protocols.
• Issue corrected reports as necessary in accordance with defined guidelines.
• Identify and escalate reportable quality incidents to supervisor and document in RL Datix.
• Troubleshoot referral issues and notify supervisor of potential problems.
• Participate in special projects regarding Referral Testing as directed by Manager or Supervisor.
• Maintain work area in a safe, functional, and sanitary condition.
• Adhere to all established CLIA, CAP, HIPAA, OSHA, OUH, and laboratory safety requirements.
• Required to use personnel protective equipment, engineering controls, and/or work practice controls as directed by management.
• Perform other duties as assigned.

Minimum Qualifications:

Education: Bachelor's degree or Associate Degree of Medical Lab Technology (MLT)

Experience: 0-3 years of specimen processing experience or clinical laboratory experience required. Customer service experience preferred.

License(s)/Certification(s)/Registration(s) Required: None Required.

Knowledge, Skills and Abilities:

• Basic understanding of the operations of Client Services and Specimen Processing
• Basic medical terminology applicable to clinical laboratory.
• Must be detail-oriented, have the ability to work independently, establish work priorities, adapt to quick changes, and handle several tasks simultaneously for maximum department efficiency.
• Demonstrate strong independent problem-solving skills to be able to handle complex and challenging issues.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
• Communication skills necessary to handle telephone inquiries from clients and vendors.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills required.
• Knowledge of Category A and Category B Shipping Requirements preferred.
• Experience with utilizing a Biological Safety Cabinet preferred.
• Thorough understanding of Referral Testing preferred.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems preferred.