Supervisor, Billing Client Services

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a proactive leader with strong analytical and organizational skills to join our team as Supervisor, Billing Client Services. In this role, you will lead a team of client-facing billing specialists to ensure accurate and timely resolution of client inquiries, drive high levels of customer satisfaction, and oversee efficient billing operations. Reporting to the Manager, Billing Client Services & Collections, you will play a key role in supporting Element's client-first culture and operational excellence.

What You'll Do

• Supervise and lead a team of billing client service representatives.
• Monitor and resolve client billing issues, disputes, and escalations in a professional and timely manner.
• Collaborate with internal departments (e.g., Finance, Legal, Operations) to ensure billing accuracy and consistency.
• Develop and implement process improvements to enhance billing accuracy and client satisfaction.
• Maintain documentation of procedures and ensure compliance with company policies and industry regulations.
• Train and mentor team members, conduct performance evaluations, and support professional development.
• Analyze client trends and feedback to identify areas for improvement.
• Prepare and present regular reports on billing performance, client satisfaction, and team productivity.

Basic Qualifications

• 3+ years of experience in billing or client services, with at least 1 year in a supervisory or lead role preferred.
• Strong understanding of billing systems, invoicing procedures, and client account management.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Proficiency in Microsoft Office Suite (especially Excel).
• Strong analytical, problem-solving, and organizational skills.

Preferred Qualifications

• Education: Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred
• Experience in fleet management is a plus.
• Experience with SAP S/4 HANA preferred.
• Bilingual capabilities are a plus.

Location: Owings Mills, MD

The hiring base salary range for this position is $60,400 to $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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