Benefits Enrollment Specialist (Omaha H&W)

Milliman Omaha is an office of intelligent, hard-working, creative minds, and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual contributions within a large, national firm that gives stability and structure. We offer a team-based environment with strong relationships, but also opportunities for each person to determine their success.

As an Enrollment Specialist, you will champion customer outcomes through education, enrolling, and ongoing communication and use these experiences to create retention strategies. Your strengths in soft skills will foster trustworthy relationships and enhance our customers' experiences. In this role, you will be involved in consulting with and educating individual health insurance consumers, demonstrating Milliman's values at every touch point, and delivering proactive support and guidance leading to their success.

Through these responsibilities you will bring new life to an individual's shopping experience and be a key influencer in our industry-recognized service model. At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to build with us in that mission.

We are looking for:

Professional Qualifications

• Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening and action skills to create dynamic relationships, both internally and externally.
• Confident professionals. We aim for 100% in everything we do, which means being accurate, on- time and on point for our customers' needs.
• Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas.
• Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen their skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.

Personal Qualifications

• Above average knowledge and skills from a technology perspective and ability to navigate CRM software is required.
• Comfortable communicating with a variety of stakeholders including employees, client decision makers, insurance carriers, and brokers.
• Exceptional communication skills are easy, but here at Milliman, we are more interested in exceptional listening skills. Which, when mastered, lead to intentional and effective communication with our stakeholders, but you knew that already.
• You are driven to help your customers by consulting, informing, and educating them to get the best outcomes.
• An elevated level of accuracy and attention to detail is required for documentation both internally and externally.
• Driven, self-motivated, enthusiastic, with a "can do"/"will do" attitude.
• Asking for guidance and direction when the path is not clear is not a problem for you.
• Passionate about building and maintaining relationships, you advocate for our customers and you always think outside of the box.
• You understand customer success is never self-made, and it requires a team. The motto you live by: "Teamwork makes the dream work; my win is your win, and your win is my win."
• At every customer touchpoint you use the opportunity to deliver Milliman's value to the customer's definition of success, not yours.
• Empathy is not something you practice; it is something you cannot help.
• You have tough skin, a positive attitude, and a desire to understand what success means to our customers, so you can deliver it.
• Naturally curious, embracing innovation, always hungry to learn new things especially from your peers.
• Flexible in your approach, collaborative in your nature, and as crazy as it may seem, you look for environments full of uncertainty because your reward is the opportunity to shape it.
• Current life & health insurance license or ability to obtain within your first month of working is required.
• A high school diploma or equivalent is required.
• 2+ years of professional work experience is required.

Preferred Qualifications

• 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role is a plus.
• Health insurance industry experience in employee benefits and/or personal insurance is highly preferred.
• Candidates with a higher education (above high school level) are preferred.

Location:

This role is based out of the Milliman Omaha office, but candidates can work remotely from anywhere in the U.S. Candidates who are local to the Omaha office (within 40 miles) will be expected to work a hybrid arrangement, working from home and coming into the office periodically). This role is an hourly, seasonal/temporary non-exempt position. The expected application deadline for this job is September 30, 2024.

Compensation:

Compensation: The hourly range is $15 - $25, depending on relevant factors, including but not limited to education, work experience, qualifications, skills, certifications, location, etc. This role has production incentives. There are two main tasks:

1. Bookings - virtual meetings with individuals to consult and educate. These typically take 45 minutes.
2. Applications - completing applications for insurance coverage with carriers. These typically take 15-20 minutes.

Production Incentives - For each fully completed and documented booking you will earn $40. For applications, we have a sliding scale of pay per application. See below for details.

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation - Pre-tax savings for eligible transit and parking expenses.

About Milliman:

Milliman (www.milliman.com) is an international consulting firm with over 4,800 employees and $1.5 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started over 20 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Since then, it has expanded to include underwriting to PEOs and MEWAs and now personal benefit plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular. The atmosphere is business casual with 75 other professionals in an upscale office setting at 180th & Dodge in Omaha, Nebraska.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.