Product and Systems Training Associate (Banking)

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

Position Summary:

The Product and Systems Training Associate is responsible for developing and delivering training programs to branch staff and internal departments on bank products and services. This role ensures that employees are well-equipped with the knowledge and skills necessary to provide exceptional customer service and meet organizational goals.

This position will report to the Director of Product Management

We have a flexible work schedule where employees can work from home one day a week.

Essential duties and responsibilities:

• Training Needs Assessment: Identify training needs by evaluating the strengths and weaknesses of branch staff and internal departments.
• Program Development: Design and develop comprehensive training programs on bank products and services, including instructional materials and teaching plans.
• Training Delivery: Conduct training sessions both in-person and online, ensuring that all employees understand and can effectively use bank products and services.
• Evaluation: Assess the effectiveness of training programs through feedback, performance metrics, and follow-up evaluations. Make necessary adjustments to improve training outcomes.
• Collaboration: Work closely with managers and subject matter experts to ensure training programs align with organizational goals and address specific needs.
• Documentation: Maintain accurate records of training activities, participant progress, and program effectiveness.
• Continuous Improvement: Stay updated on industry trends and best practices in employee development and incorporate them into training programs.

Required knowledge, skills and experience:

• Minimum of 3 years of experience in training and development, preferably within the banking industry
• Strong communication, presentation, and organizational skills.
• Proficiency in instructional design and learning management systems

Preferredknowledge, skills and experience:

• Bachelor's degree in Business, Education, Human Resources or related filed.
• In-depth understanding of bank products and services, as well as regulatory requirements.

Potential Salary: $75,000 - $85,000 annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.