Manager, Facilities

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

• Manages day-to-day facilities operations across all WGU sites to ensure a safe, efficient, and high-quality work environment that supports employee and organizational needs
• Serves as the primary point of contact for internal service requests, vendor management, and property management communications, ensuring timely and effective resolution of issues
• Oversees the implementation and maintenance of Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), conducting regular reviews and audits to identify and drive process improvements
• Supports and coordinates office modifications, site maintenance projects, and space planning efforts in alignment with organizational goals and workplace policies
• Contributes to the development and execution of annual facilities budgets, helping to monitor expenses and identify opportunities for cost optimization and operational efficiencies
• Supervises and provides direction to facilities team members and vendors in areas such as mailroom operations, meeting room setups, office moves, inventory, and campus support services.
• Participates in facilities planning and executing space utilization strategies aligned with company growth and departmental needs
• Assists in the coordination of construction and renovation projects, working with contractors, property managers, and internal stakeholders to ensure timelines, budgets, and quality expectations are met
• Promotes a culture of safety and compliance by working closely with the safety and security team to implement policies and respond effectively to emergency situations
• Gathers and analyzes feedback from staff and key stakeholders to inform continuous improvement of the facilities function and to enhance the employee experience
• Supports onboarding and offboarding procedures related to workplace setup, access, and services for new hires and departing employees
• Ensures that common areas, conference rooms, and shared spaces are well maintained, functional, and aligned with organizational standards
• Provide coaching, mentorship, and performance feedback to team members to promote individual growth and collective success.
• EHS (Environment, Health, Safety) management and report within WGU sites and facilities as assigned.
• Participates in annual Facilities/Site Maintenance strategic planning, including determination of key strategic deliverables and workforce needs
• Coordinates with local service providers such as law enforcement, fire departments, regulatory agencies, and other governing bodies as required or requested
• Participates in the creation, maintenance, and execution of WGU's Business Continuity and Disaster Recovery Plan(s)
• Executes facilities asset management and facilities inventory management through supporting WGU systems
• Collects and reports facilities utilization and performance metrics as required by WGU operating procedures or external regulatory compliance
• Coordinates short-term action plans and long-term roadmaps with the Facilities Security team, the Facilities Real Estate & Construction team, and the Technology Support team
• Responsible for the morale and positive engagement of the Facilities team members under your organizational leadership
• Ensures compliance with local building codes, OSHA regulations, fire safety codes, and other legal requirements.
• Maintains documentation for inspections, permits, and regulatory filings.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

• Problem identification and problem-solving skills
• Customer focused on building relationships with clients
• Interpersonal skills to be able to liaise with a wide range of individuals including clients, visitors, and employees, to manage their expectations in a professional manner
• Set priorities for individual and team member workload
• Highly organized to ensure all contractual obligations are covered
• Demonstrates a willingness to learn and undertake training
• High-level people management skills
• Quality driven attitude, attention to detail
• Project management skills
• Decision making skills

• Bachelor's degree required

Experience

• 5+ years of related experience in engineering, property management, business, construction, architecture, or similar field
• 1+ year of leadership experience

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• Previous background in Facilities Management
• Certified Facility Manager (CFM) designation
• Experience with one or more of the following systems: Computerized Maintenance Management Systems (CMMS), Computer-Aided Facilities Management (CAFM), Building Management Systems (BMS), Building Automation Systems (BAS), Building Energy Management Systems (BEMS), Facilities Asset Management Systems, Facilities Inventory Management Systems

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.