Resident Advocate - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY: This position is responsible for overseeing and managing the client flow in HRR program buildings and is an integral part of the program case management team.

Location: Golden West (707 NW Everett St, Portland, OR 97209)

Schedule: Thursday - Tuesday, 11:00pm-7:30am

Seniority Bid Window Closes: 08/01/25 Open Until Date: Until Filled

Compensation: Starting at $19.22 per hour

MINIMUM QUALIFICATIONS:

• Must have a high school diploma or equivalent.
• Basic knowledge of chemical dependency, addictions and mental health issues.
• Experience or familiarity using computers for basic functions (data entry, word processing, etc.)
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen and background check.
• Must not be on probation or parole.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct clients, document client interactions, and provide information and updates to shift staff.
• Interact with clients over course of shift as appropriate.
• Provide support and basic resource information to clients.
• Monitor building/client common areas.
• Conduct periodic inspections of common areas in the building to monitor building/clients.
• Generate reports, routine computer input, create correspondence and filing as directed by team lead.
• Log events/ incidents using factual -observation-based documentation.
• Obtain urinalysis from clients as directed by HRR case management staff or team lead.
• Update HRR area with appropriate resource information as directed by team lead.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
• Relevant or adequate knowledge of CCC health services and area resources.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently with minimal supervision.
• Basic knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work and maintain professional composure in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

AFSCME Union

This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here www.afscme.org

Benefits at Central City Concern

• We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• 11 recognized Holidays & 2 Personal Holidays
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Relocation packages are available for qualified candidates!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.