Lead Adoption & Enablement CX Specialist - Data Cloud

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team
Hello! We're the Data Cloud & Search CX team. Our mission is to create trusted, foundational content that powers the deeply unified Salesforce platform, empowers agents, and helps customers transform into fully enabled Agentforce companies.

About the Role
Are you passionate about putting yourself in the shoes of Salesforce customers to understand their needs? Do you love solving problems, uncovering pain points, and developing content that truly drives adoption? If so, this role is for you.

We're seeking a Lead Adoption & Enablement CX Specialist to partner closely with our content architect and content strategist. In this role, you'll create impactful enablement resources-including documentation, Trailhead modules, videos, and other learning experiences-that improve customer adoption and drive success with Data Cloud.

This is a hands-on role for someone who thrives at the intersection of customer experience, storytelling, and technical communication.

What You'll Do

• Collaborate with cross-functional teams-including developers, product managers, and subject matter experts-to create clear, concise, and engaging adoption and enablement content.

• Develop documentation, training resources, videos, and other assets tailored for both technical and non-technical audiences.

• Partner with content architects and strategists to ensure content aligns with our overall adoption and enablement strategy.

• Leverage AI tools for content creation, review, and research to drive efficiency and innovation.

• Continuously evaluate customer needs and feedback to refine and evolve our enablement resources.

Required Skills & Experience

• 5+ years of professional technical writing or content development experience, including creating videos, training materials, and other enablement content.

• Proven ability to explain complex technical concepts in simple, customer-friendly language.

• Strong advocacy for the customer experience, with a passion for building resources that solve real customer problems.

• Proficiency in using AI tools for content creation, review, and research.

• Excellent communication and collaboration skills, with the ability to give and receive constructive feedback.

• Growth mindset: adaptable, flexible, and comfortable managing shifting priorities.

• Strong team player who thrives in a collaborative, cross-functional environment.

• Ability to work effectively in a fast-paced environment while delivering high-quality content on time.

Desired Skills & Experience

• Experience with:

  • Source control software such as Perforce or Git

  • XML-based authoring tools such as Oxygen

  • Salesforce products

  • Agile development methodologies

Why Join Us?
This is your opportunity to shape how customers learn, adopt, and succeed with Salesforce Data Cloud. You'll join a collaborative, high-impact team that values creativity, innovation, and a relentless focus on the customer.

Find out more about our team at #cx-swarnke-social and #broadcast-datacloud-doc and check out our amazing Data Cloud content.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.