Howe Service Writer

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Greet customers in a timely and professional manner - customer courtesy is essential to this position.
2. Schedule customer appointments while maximizing service technicians' schedules.
3. Liaison between customer and technicians. Must be able to listen to customers and translate concerns and questions from customer to technician and vice versa.
4. Keep customer informed on completion times, service expenses, and any possible changes.
5. Prepare estimates with detailed and accurate information for necessary work needed on the customers' unit.
6. Accurately completing all customer repair orders that clearly describe the units underlying problems; including issues discovered and services required.
7. Maintain accurate and on-time reports / records relative to the service departments operations with the company; assure that all charges related to repair orders are posted properly and repair orders are closed on a timely basis.
8. Place part orders for repair orders and ensure the parts are on site prior to customers scheduled service arrival

Competencies

1. Communication Proficiency
2. Organizational Skills
3. Initiative
4. Time Management

Supervisory Responsibility
This position has no supervisory responsibility.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle, feel, or reach. This position is not very active when it comes to movement and requires a lot of typing and sitting in a chair.

Position Type/Expected Hours of Work

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work may be necessary.

Travel

Travel would be minimal and would be primarily local during the business day.

Required Education and Experience

1. Some technical aptitude, preferably in LCI parts and RV applications.
2. Previous experience in a customer service role.
3. Ability to maintain a professional demeanor and positive attitude.
4. Knowledge of Salesforce, Microsoft Dynamics AX, Microsoft Office - Word, Excel, SharePoint.

Preferred Education and Experience

1. Previous scheduling experience preferred.
2. Manufacturing/industry experience.

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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