Services Supervisor 2nd Shift

Requisition Number: 101766

Services Supervisor

2nd shift- 2 pm- 10:30 pm

Location: This is an onsite work opportunity in our Fort Worth, TX office

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Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

This role is responsible for overseeing the execution of contracted service solutions to ensure client satisfaction. This includes providing exceptional technical support, maintaining high quality standards for custom configurations, managing a team of technicians and material handlers, and working to streamline all day-to-day business practices related to quoting, vendor warranty, trade-ins and more. As the Supervisor Services, you will be a driving force behind innovative solutions that take a client's business to the next level!You will get to:

• Maintain relationships with Insight's primary services vendors and shares current product/program information with team and sales.

• Assist in developing new partnerships and technologies to increase services revenue.

• Monitor orders to ensure efficient employee performance.

• Follow business guidelines, communicating problems to management.

• Maintain safety standards, reporting unsafe conditions.

• Supervise daily workload prioritization and assignment.

• Coordinate training and assessment for new teammates and resolves external complaints.

• Configure and updates quality assurance procedures and system diagnostics.

• Contact sales reps with sales-related project questions

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's degree from a four-year college/university, or equivalent experience.

• MCSE or similar certifications preferred.

• 3 years SAP experience required.

• 3 years supervisory experience in high tech environment preferred.

• Thorough working knowledge of ISO 9001:2000.

• Intricate knowledge of all Insight Services partners' programs and procedures communicated effectively to teammates and sales.

• Proven record of effective team supervision.

What you can expect We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Forth Worth||Texas (US-TX)||United States (US)||Distribution Center|| None||US - Fort Worth, TX||