Family Services Associate

Organization: Ronald McDonald House Charities of New Mexico

Location: 1011 Yale Blvd NE Albuquerque, NM 87106

An Off-Campus Work-Study Position - MUST have a Work-Study Award

This is an off-campus work study position with the Ronald McDonald
House located at
1011Yale Blvd NE. Additional hours
available at the second location, located at 1101 Centeal Ave NE. This position requires a work study award.

GENERAL FUNCTIONS:
The
Family Services Associate is responsible for creating an atmosphere of
hospitality for families and volunteers. They maintain a compassionate presence
while enforcing policy adherence during evening and weekend office hours, and
periods when daytime staff is off duty.

ESSENTIAL FUNCTIONS:
Provide House orientations, review guidelines and policies, and ensure safety procedures are presented to each family. This includes touring new guests throughout the facility.
Maintain a high profile in the House so families are aware a staff person is on duty.
Handle all phone calls during office hours.
Ensure kitchen is cleaned, all food is put away each night and discard food per food safety guidelines.
Assist with keeping cleaning closets stocked with all necessary supplies.
Perform routine House chores to ensure facility is clean, properly maintained, and well-stocked.
Work with on-duty housekeeper to clean and set up rooms after check outs.
Advise guests of House rules and following through with enforcement of these rules.
Assist guests with various requests and needs in a supportive and friendly manner throughout the guests' entire stay at the Ronald McDonald House.
Accept in-kind donations and record according to procedures.
Supervise night/weekend House volunteer activities that have been scheduled.
Complete Database Entry as necessary.
Respond quickly and appropriately to all guest-related emergencies and document accordingly.
Advise House Manager/Director of Programs & Hospital Relations of any issues with guests as necessary and document accordingly.

Essential Physical Functions:

Essential
physical functions: perform physical tasks usually associated with custodial,
maintenance and managing inventories; negotiate stairs.

Hours: Wednesday-Friday 4pm-9pm,
Saturday-Monday 4pm-9pm. Weekend daytime
hours could be available as well, depending on applicants schedule.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Confidence to enforce house
policies.
* Exhibit fairness and
consistent application of and adherence to House rules.
* Maintain confidentiality.
* Effective problem-solving and
decision-making skills.
* Able to manage multiple tasks
concurrently, and work with minimum supervision.
* Interact effectively with
other staff while not face-to-face.
* Knowledge of general office
procedures and capable of working office equipment.
* Proficiency in Microsoft
Office computer programs including Word, Excel, Outlook

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.