Manager - Event Security

Position: Manager - Event Security

Department: Venue Operations - Security

Reporting Relationship: Director - Safety & Security

Status: Full Time (Exempt)

Position Summary

The Event Security Manager is responsible for leading and overseeing the overall security posture for Bank of America Stadium during events. This includes the coordination and execution of all ingress and egress operations, deployment and supervision of public safety officials and contracted security personnel, and ensuring the safety of all guests, staff, and participants. The role is integral to the planning and execution of high-profile events, including sports, concerts, and special events. The Event Security Manager will report to the Director of Safety & Security.

Primary Responsibilities

• Plan and manage all aspects of event security including guest screening, access control, crowd flow, and emergency response readiness.
• Oversee ingress and egress strategy and deployment to ensure efficient and safe entry and exit for attendees.
• Ensure security coverage aligns with expected attendance, event type, and specific risk assessments.
• Serve as the primary point of contact for third-party security vendors and public safety agencies on event days.
• Lead pre-event security briefings and ensure all personnel are informed of roles, responsibilities, and emergency procedures.
• Work closely with internal departments (Guest Services, Operations, Ticketing, Parking, etc.) to ensure a cohesive approach to guest safety and venue access.
• Communicate clearly with event producers, promoters, and league officials to ensure security standards are understood and met.
• Ensure compliance with internal SOPs, local regulations, league requirements (e.g., NFL, MLS), and industry best practices.
• Conduct post-event debriefs and generate incident reports or after-action reviews when applicable.
• Assist in the ongoing evaluation and improvement of the venue's security protocols.
• Evaluate security equipment to ensure that equipment is fully functional on event days.
• Evaluate security staffing needs prior to the event and ensure security personnel needs are met for event days.
• Ensure security posture, including the deployment of equipment, is executed in accordance with league requirements and is aligned with DHS standards for large gatherings.
• Brief event day staff leadership regarding any additional focus areas relative to the event.
• Coordinate with public safety officials to create the safest event day environment possible.
• Other duties as assigned.

Minimum Qualifications

• College Degree required
• Minimum 5 years of experience in public safety, law enforcement or sports and entertainment industry with a focus on security.
• This position requires management level OSHA certification (i.e. 30-hour course).
• This position requires certification in FEMA ICS training through Level 700.
• Excellent communication skills for notification and documentation purposes.
• Professional Sports venue experience with the ability to identify restricted areas and ensure that proper credentialing processes are in place.
• Experienced in the use of all the stadium's security and safety platforms.
• Must be an objective, independent thinker with the ability to recognize circumstances that require the need to direct the activities of others.
• Must be flexible to work nights, weekends, and holidays as necessary.
• Must be able to manage confidential, privileged, and/or sensitive information carefully and with sensitivity.
• Must be able to pass pre-employment screens.

Skills for Success

• Demonstrate effective customer services skills.
• Must be detail-oriented and must be able to multi-task while managing time successfully.
• Ability to work in a team, as well as independently with self-motivation.
• Must maintain courteous, professional, and effective working relationships with co-workers, department heads, staff, partners, sponsors, and fans.
• Works well under pressure and is flexible when necessary.
• Ability to adapt and adjust to changing needs of the business while maintaining a positive attitude.
• Must possess excellent organizational, communication, and interpersonal skills.

Essential Functions

• Standing for extended periods of time.
• Walking throughout the facility for extended periods of time which may include stairs.
• Lift at least 30 pounds.

Work Environment(s)

• This job operates mostly in a sports facility environment which may include inclement weather conditions. The job may operate in an office environment as well.