Head of Global Support Operations

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

We're seeking a dynamic and experienced operations leader to oversee our Global Operations Centers across key regions. This role ensures seamless 24/7 coordination of medical support services, drives team performance, and upholds the highest standards of operational excellence and client service.

What You Will Work on

Leadership & Strategy

• Lead regional teams (Operations Managers, Specialists, Coordinators) across multiple time zones.
• Ensure consistent, high-quality service delivery and operational performance.
• Collaborate globally to maintain seamless 24/7 coverage and support.

Medical Support Operations

• Oversee complex case coordination, including escalations and logistical planning.
• Provide guidance on travel risk assessments and contingency strategies.
• Act as a subject matter expert in operational protocols and client support.

Team Development

• Manage recruitment, onboarding, and performance of operations staff.
• Foster a high-performing, motivated, and collaborative team culture.

Quality & Compliance

• Ensure adherence to SOPs, data protection, and service quality standards.
• Review and approve external communications and operational reports.

Operational Oversight

• Manage regional platforms, technology, and staffing rosters.
• Drive cost-effective solutions and continuous process improvement.
• Support emergency coverage and on-call duties as needed.

Client & Commercial Engagement

• Represent Operations in client meetings and internal forums.
• Partner with commercial teams to support client relationships and growth.

Global Leadership

• Contribute to strategic initiatives and global leadership projects.
• Support audits and lead on critical incident (CAT) escalations.
  

What You Will Bring

• 10+ years of experience, including 5+ in operations center or service delivery leadership.
• Proven team management and crisis response expertise.
• Strong communication, analytical, and project management skills.
• Tech-savvy with experience in Salesforce and Microsoft Office.
• Bachelor's degree required; multilingual skills a plus.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.