New

Software Engineer, DevOps

Genesys Cloud Services, Inc.
$83,900.00 - $155,900.00
vision insurance, paid holidays, 401(k), remote work
United States, North Carolina, Durham
4307 Emperor Boulevard (Show on map)
Jul 28, 2025
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Summary: Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work! What you will need to be successful in this role: You will need to have a solid understanding of Python, REST API design, and application development. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You will need the drive to keep up to date with the latest trends in cloud technology, AI, DevOps, and AWS. Existing experience with a Cloud Provider (i.e. AWS or Google Cloud) is a big plus. Being detail orientated and collaborative will also ensure your success in this role. Our Team: We have a very friendly and knowledgeable team. We prioritize helping other teams with challenges and crafting internal solutions for their problems. We are very collaborative and support each other in many aspects throughout the development process. Key Responsibilities: Develop internal platform tooling used by hundreds of developers to manage their deployments and service health across numerous worldwide locations. Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members. Create and maintain various unit and integration tests across multiple microservices. Take the initiative to improve existing services; either with code changes or architecture changes. Collaborate with other teams across the Genesys Cloud platform to gather requirements, work through problems, or demonstrate solutions Optimize the use of metrics and logging to help maintain our microservices;in both new and existing development. Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability A positive attitude and willingness to take on new tasks as they arise Minimum Requirements: 2+ years post education experience. Candidates must be authorized to work in the United States on a permanent basis without current or future employer sponsorship. Bachelor's degree in Computer Science or relevant, proven industry experience. Amazon Web Services (Dynamo, S3, SQS, SNS, Cloud Formation, etc.) Experience with REST API Frameworks (ie, Spring Boot, Flask, Django, etc) Demonstrable understanding of scalability and availability in distributed systems. Firm understanding of backend application development using Python, REST API and NoSQL solutions. Experience with Jenkins and Ansible Good verbal and written communication skills. Desirable Skills: The ideal candidate would also have experience with: Web UI JS Framework experience (Ember, NodeJS, Angular, etc) Experience with Java Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud Experience working with remote engineering teams Experience running production workloads. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $83,900.00 - $155,900.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link:https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.