IT Specialist, Truckmate

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr

Division:Group
Job Posting Title: IT Specialist, Truckmate - 97802
Time Type: Full Time

Summary
As an IT Specialist - TruckMate at DSV, you will play a critical role in maintaining, supporting, and enhancing TruckMate across our organization. This role acts as a key liaison between business stakeholders, Global IT, and external vendors to ensure optimal system performance, seamless integrations, and successful implementations of customer-specific requirements.

The ideal candidate combines technical expertise with business acumen, serving as a subject matter expert on TruckMate configuration, application lifecycle management, incident resolution, and customer onboarding. Your focus will be on supporting operational efficiency and system reliability while enabling scalability through system customization and integration.

Duties and Responsibilities
Application Support & Maintenance
* Provide Tier 2 and Tier 3 support for TruckMate-related incidents and service requests.
* Proactively monitor system performance and health to ensure stability and minimize business disruption.
* Perform root cause analysis for recurring system issues; recommend and implement sustainable solutions.
* Troubleshoot application errors and collaborate with internal teams or vendors to resolve technical problems.
* Ensure timely communication to stakeholders regarding known issues, system downtimes, or changes.

Configuration & Change Management
* Collaborate with internal stakeholders and the Process, Data, and Digitalization team to improve functionality, performance, and user experience.
* Configure and customize TruckMate based on evolving business needs, including workflows, data fields, automation, and integrations.
* Support software releases and upgrades, including testing, deployment coordination, and documentation.
* Ensure configuration changes align with security and compliance standards.

Customer Account Implementation
* Participate in onboarding and implementation projects for new strategic customers.
* Configure TruckMate to meet customer-specific transport and logistics requirements.
* Develop and maintain integration maps for EDI, API, and other system touchpoints.
* Collaborate with project managers, operational leaders, and vendor consultants to deliver timely and accurate go-lives.
* Support end-to-end testing, validation, and troubleshooting during implementation phases.

User & Stakeholder Interaction
* Act as a trusted liaison between business users, internal developers, and external vendor support teams.
* Provide training and user support for large customer accounts and new business rollouts.
* Gather business requirements, translate them into system specifications, and deliver scalable technical solutions.
* Application Lifecycle Management
* Evaluate system capabilities and propose upgrades, enhancements, or replacements as needed.
* Stay current on TruckMate functionality and roadmap developments.

Documentation & Knowledge Sharing
* Maintain thorough and accurate documentation for configurations, procedures, integrations, and troubleshooting steps.
* Contribute to internal knowledge management (e.g., KCS) and train other IT team members on system functionality and updates.

Vendor Management
* Coordinate directly with the TruckMate vendor support team for escalated issues, system enhancements, and release support.
* Monitor and follow up on service tickets, outstanding change requests, and known defects.
* Collaborate with vendor consultants on configuration design and system optimization.

Skills & Competencies
* Deep understanding of the TruckMate TMS and its configuration capabilities.
* Strong problem-solving and analytical skills in application support and systems integration.
* Excellent communication and stakeholder engagement skills across technical and non-technical audiences.
* Strong project coordination abilities and comfort working in a dynamic, deadline-driven environment.
* Familiarity with EDI, APIs, and data mapping.
* Experience in documentation and knowledge-sharing best practices.
* Ability to manage multiple support and configuration streams simultaneously.

Educational background / Work experience / Qualifications
* Bachelor's degree in Information Technology, Computer Science, Logistics Systems, or a related field, or equivalent work experience.
* Minimum of 3-5 years of experience supporting and configuring enterprise software applications, ideally in the logistics or transportation industry.
* Proven experience with TruckMate preferred.
* Experience supporting freight brokerage and trucking, TMS integrations, or transportation operations is strongly preferred.

Language Skills
* Business fluent in English
* Preferably good command of local language
* Additional language skills are a plus.

Computer Literacy
* Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
* Hands-on experience with TruckMate and supporting tools.
* Familiarity with integration tools and technologies (e.g., EDI systems, API platforms).

Physical and/or Mental Requirements / Working Conditions
While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Hours and Environment
Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

At Will Employment
DSV Road Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is:$70,500 - $105,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.