Systems Administrator I

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Provide technical support for end users on issues related to PC hardware and software.
• Install and provide maintenance to hardware, software and peripheral equipment.
• Perform PC imaging using current imaging technology.
• Provide tier one support for helpdesk related issues.
• Provide accurate and timely logging of problem responses, status updates, and resolution for problems.
• React to security alerts provided by any GFC Security software and follow resolution standards.
• Regularly collaborate with Information Systems team members to resolve issues related to in-house applications.
• Create user accounts and manage access control based on company policies.
• Swiftly resolve issues and facilitate successful remediation of operational issues in a high-pressure environment.
• Troubleshoot network connectivity issues using industry standard troubleshooting methods and any other tools available to the Information Systems Department.
• Perform adds, moves and changes to desktops, laptops and telephones including other related IT equipment.
• Work in a rotation with Information Systems team members to provide after-hours support for the company's mission critical systems.
• Write documentation for the Information Systems knowledge base.
• Engage in continuing education to stay current with the latest technologies and industry standards.
• Practice effective task and project management skills.
• Maintain and assure confidentiality of data in compliance with all corporate policies and procedures.

You should have:

• Associates degree in an IT related program or two years equivalent work experience supporting LAN related systems in a corporate environment.
• Experience with Microsoft Active Directory.
• Proficient with Microsoft Office 365 Application Suite.
• Experience with Microsoft Intune for device management
• Experience in troubleshooting IT related issues.
• Basic knowledge of networking principles related to desktop and laptop computer hardware.
• Resourcefulness and problem-solving aptitude.
• Ability to work in a team-oriented, collaborative environment.
• Ability to lift up to 25 pounds.
• Excellent communication and customer service skills.

Preferred Qualifications:

• 1-2 years' experience in an IT environment.
• CompTIA Network+ certification.

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)