Customer Account Manager

The Customer Account Manager is responsible for setting and executing the short-term and long-term commercial strategy and technical activities for Howmet Fasteners (HFS) customers in the United States. The role is responsible for understanding, mapping and developing strategic plans for sales and margin, encouraging timely resolution of product application issues, and coordinating the strategy within HFS, our customers and our industry. The position will support the development of the HFS strategic plan, growth initiatives, the interface between Sales/Marketing, customer representatives and management, and will resolve issues related to orders, delivery, product applications, and other commercial and technical issues.

Responsibilities

• Develop & sustain Howmet accounts
• Help with sales, technical & application training
• Develop & support the distributor network
• Develop, present and target new growth business opportunities in line with HFS strategy
• Assist with the development of sales, marketing and business plans, forecasts and promotional programs
• Provide support for field training activities for other Account Managers, distributors and customers
• Recommend the addition of new products and the modification/replacement of existing products within customer base
• Implement relevant sales and promotional programs
• Ensure customers have up to date product information
• Coordinate with product management and/or contract management to ensure timely submittal of quotes and packages
• Monitor and take sales actions according to budget
• Report to senior management in efficient manner the strategic and key subjects/events
• Compile & submit accurate sales reports/forecasts in a timely manner
• Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements
• Manage contract compliance with assigned customers to ensure budget attainment
• Adhere to all company policies and procedures in line with the company values, ethics & compliance

Basic Qualifications:

• Bachelor's Degree and +3 years of experience in sales OR +5 years of experience in sales in lieu of a bachelor's degree
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.

Preferred Qualifications

• Experience in aerospace, defense, manufacturing, automotive (etc.)
• +10 years of experience as sales/customer relationship building experience
• Aerospace fastener market knowledge or experience highly desired
• Analytically oriented and able to effectively problem solve and deliver on objectives
• Knowledge of Aerospace forging, machining, & fastening processes preferred
• Proven experience with customer relationship building & business development activity is desired
• Exceptional written/oral communication, negotiation, presentation and interpersonal skills
• Strong organizational skills, ability to manage multiple large projects and interact with all organization levels
• Understanding of terms and conditions documents, commercial agreements and contract language
• Strong proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and related computer skills

Additional Requirements

• Position located in Torrance, California
• 25% Travel required both locally and domestically

Benefits/Salary:

The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $120K to $145K with an annual incentive plan.