Customer Service Representative / Team Member

Pizza Hut
United States, Hawaii, Keaau
16-586 Old Volcano Road (Show on map)
Jul 17, 2025
Position Title: Pizza Hut Team Member/Customer Services Representative Department: Pizza Hut Operations Prepared By: Human Resources Location: PURPOSE OF POSITION Performs a variety of duties which may include the duties of a CSR, Dough Prep, Cut & Pack, Cook, Wing Street, and Receiving & Stocking. KEY ACCOUNTABILITIES Essential Functions Responsible for providing quick and efficient service to customers Greets customers and takes their food and beverage orders Accurately records customer's orders on to POS system and computes the amount of the bill Checks orders to ensure that guest is receiving a complete and correct order. Inform kitchen staff of shortages or special requests Takes trash out to dumpster Sweeps and keeps exterior lot clean at all times throughout the shift Ensures an accurate accounting of all transactions, collections and disbursements during work shift Receives cash drawer at beginning of work shift and verify the accuracy by counting money in cash drawer Obtains and reviews of information regarding price changes or menu specials. Enter guest orders into POS and verify orders for accuracy Follow all cash handling policies Collects cash or charge payments from guests. Make change for cash transactions and provide receipts to guests Counts money and charge payments in cash drawer at end of shift May reconcile cash receipts and charge sales with total sales to verify accuracy of transactions Maintain cleanliness of lobby and register areas, stocks counters, display refrigerators and steam table (if applicable) neatly, accurately and in a timely fashion as per menu Checks to ensure that all display foods are presented attractively as per standards Displays food under appropriate hot or cold conditions as per standards Keeps display equipment clean and free of debris at all times or as assigned Cleans workstation thoroughly before leaving area assignment. Relays relevant comments received from customers directly to supervisor. DOUGH PREP Essential Functions Responsible for dough preparedness as prescribed by Manager In Charge Comply with all portioning, quality standards, rules, policies, and safety procedures. Prep food items as assigned by Manager In Charge Selects and transports raw items to work area and back. Stores finished products in proper places. Selects proper equipment and utensils to prepare items as procedures require - slicer, dough mixer, whips, pitcher, proofer, bun-o-matic, retarder and dough roller. Follow all food safety procedures CUT & PACK Essential Functions Checks workstations for presence of small equipment, assembly materials, paper goods and condiments. Responsible for product assembly, product quality checks, and calls out preparation times for all orders. Monitors oven setting according to Pizza Hut standards. Verifies orders are complete and accurate Check all finished products to ensure compliance with Pizza Hut standards. Communicate with cooks, front line personnel and MIC for quality controls and feedback. COOK/WINGSTREET Essential Functions Responsible and required to prepare and assemble all products according to the customer's order and according to Pizza Hut portioning specifications Set up the maketable by checking the worktable, counter, dough cabinets, and line refrigeration to ensure they are properly stocked prior to the meal production period. Check all workstations (maketable, pasta) for presence of appropriate small wares, assembly materials, and stock levels Monitors all food production areas for safety and sanitation practices and procedures. Checks for cleanliness and ready for customer and provides direction/takes action as necessary Sets up production cycles, ensure proper inventory levels are available, and calls to back up or replenish items as necessary Reads order on monitor or printer as they appear. Calls out and coordinates specials/missing items to ensure quick service. Tracks preparation times on all orders checks weight and appearance and passes items into oven Periodically monitors the need of food and materials supplies, takes action as necessary. Dishwashing as necessary Communicates clearly and effectively to food production personnel, receives information and feedback from them on their needs, and takes action based on observation and information received Cleans and sanitizes workstations on an ongoing basis during meal preparation periods and at the end of the meal period Monitors work of kitchen staff in the completion of their close-down duties and responsibilities Set up and maintain the flyer in accordance with brand operating standards Utilize the fryer to cook menu items as they appear on the monitor or printer Sauce and package wings according to brand standards Prep wings and stock Wing Street areas as necessary RECEIVING & STOCKING Essential Functions Responsible for the receipt and storage of all food, supplies and materials received in the restaurant using proper EXPERT, FIFO and Pizza Hut procedures Receives all food, supplies, and materials Check all incoming items for count, quality and specification Ensures that items are received and stored at the proper temperatures Maintains the completion and compliance of all delivery and inventory records as defined by proper Pizza Hut procedures Keeps all storage areas and inventory in a neat and orderly fashion Maintains the quality of the restaurant products by ensuring that all inventory is dated properly before storing to effect proper FIFO usage Maintains the safety of the restaurant by ensuring that all storage areas are free of hazardous conditions APPLIES TO ALL JOB DUTIES LISTED ABOVE: Other Functions Performs other duties as assigned Safety Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility PARAMETERS FOR SUCCESS Key Indicators: Complete all essential functions Execute Team Member duties safely Trained in compliance Key Interactions with Other Areas: Guests, in-store operators, operations management COMPETENCIES + PROFESSIONAL JOB PROFILE Competencies: Abilities, Knowledge, and Skills Must be able to perform basic math skills. Demonstrates ability to understand and implement written and verbal instructions. Must be able to speak, read, write and understand the primary language used in the work location. Must be able to communicate clearly, courteously and efficiently if assigned to duties requiring customer interaction. Working Conditions Minimal hazards. General office working conditions. Professional Job Profile: Qualifications Previous food service and/or cash handling experience preferred but not necessary Physical and/or Medical Requirements Must obtain a Tuberculosis Clearance Certificate. Position requires well-paced mobility for periods minimum of four (4) hours in length. Requires standing and walking for the entire workday. Must be able to bend and stoop on occasion. Must be capable of strenuous lifting and carrying activity for short periods of time (during deliveries). Must have the ability to lift up to 40 lbs occasionally. EMPLOYER'S RIGHTS This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.