New

Customer Service Representative

TEKsystems
$21.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan

Jul 17, 2025
Job Title: Customer Service Representative Location: Madison, WI Schedule: Full-Time \| Monday-Friday, 7:00 AM-4:30 PM or 7:30 AM-5:00 PM (Potential 8:00 AM start) Hours: 45 hours/week About the Role Seeking Customer Service Representatives to join our growing team! You'll be the first point of contact for our customers-handling inbound calls, providing updates on orders, troubleshooting issues, and following up via phone and email. You'll also support our sales team with contract processing, invoicing, and special projects. This is a great opportunity to join a family-owned company that values teamwork, growth, and service excellence. Key Responsibilities * Handle 40-50 inbound customer calls daily regarding orders, updates, and service issues * Make outbound calls and send follow-up emails to ensure customer satisfaction * Assist the sales team with processing contracts, invoices, and various projects * Maintain accurate records and documentation in CRM systems * Collaborate with a close-knit team in a fast-paced office environment Qualifications * 1+ year of customer service experience (retail, restaurant, or property management welcome) * Strong empathy and action-oriented mindset * Proficiency in Microsoft Outlook; basic Excel skills (training provided) * Typing speed of 45+ WPM * Excellent critical thinking and problem-solving skills Why Join Us? * Family-Owned Culture: Work in a supportive, tight-knit team of 12-14 people * Growth Opportunities: We're expanding rapidly-your role can grow with us * Comprehensive Training: One-month onboarding with workbook training, shadowing, and hands-on support * Impactful Work: Help us serve new communities as we take on more contracts and grow our customer base Apply Today! If you're passionate about helping people, thrive in a fast-paced environment, and want to grow with a company that values your contributions-we'd love to hear from you! Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in MONONA,WI. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.