Director of Volunteer Services

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $60,000 - $62,000

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Job Functions: The Director of Volunteer Services helps build the pipeline of volunteers and donors to Metropolitan Ministries through volunteer management and support. Primary responsibilities include strategizing, organizing, implementing, developing, and growing the volunteer base as well as leading Volunteer Manager(s) and Coordinator(s) in volunteer management tasks in support of the mission, vision, and guiding values of Metropolitan Ministries.

Essential Responsibilities:

1. VOLUNTEER PROGRAM MANAGEMENT

• Work with staff to identify and support volunteer needs throughout the organization; oversee strategy and strategic alignment for volunteer recruitment, orientation, training, scheduling, and placement for long and short-term volunteers (including groups and individuals).
• Provide leadership and oversight for staff and create strategies to engage corporate groups, businesses, universities, faith-based organizations, school groups, and other community organizations to volunteer and move to deeper engagement with Metropolitan Ministries.
• Manage volunteer database for the volunteer program in conjunction with Marketing, Drives & In-Kind, Events, and Database Management teams for online posts, accurate reflection of staff needs, and organized data for measurable KPI outcomes.

2. PARTNERSHIP AND DONOR DEVELOPMENT

• Develop meaningful volunteer experiences for Advancement-level donors, including creating meaningful volunteer opportunities for Easter, Thanksgiving, Christmas, and custom- designed experiences for Metropolitan Ministries' program engagement.
• Ensure Metropolitan Ministries volunteer brand, quality experience, and data management at all off-site community events; work alongside Outreach and other Programs teams to expand volunteer opportunities in Hillsborough, Pasco, and Pinellas Counties.
• Grow and maintain relationships with outside agencies, including community-based programs, FTE programs, executive level staff, and state and federal volunteer organizations.

3. HOLIDAYS AND SPECIAL PROJECTS

• Manage Holiday Center Volunteer program at all locations, including recruiting, scheduling, appreciating, and managing Volunteer Staff that oversee special group assignments and the Holiday Volunteer Leader program as well as group scheduling and individuals schedule management.
• Assist in the planning and volunteer support needs (recruit, strategy, and day of management as needed) for fundraising, program, and other Metropolitan Ministries sanctioned events.
• Manage budget-offsetting special projects requests for volunteer support on all campuses and facilitate details, turnaround time, fundraising, and completion of special projects.

4. CULTURE AND ETHICS: Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve event and organizational goals. Meet personal goals, actively contribute to the achievements of team, and support departmental KPIs.

5. INDUSTRY KNOWLEDGE: Continually expand personal nonprofit volunteer management knowledge by staying abreast of national, state, and local trends and laws for volunteer management and development in general and related to volunteer support and nonprofit general programs, fundraising, and events support. Participate in regular Cross-functional team, Direct Report team, and All Staff meetings.

Education and Experience:

Friendly, customer service experience preferred. Minimum Bachelor's degree, preferably in social sciences or business fields, or commensurate experience in customer service, hospitality management, public relations, or relevant field, and at least 3 years of successful nonprofit, volunteer management, personnel, or related experience, with supervisory experience highly desired. No less than 3 years of management experience is preferred. Attention to detail, relationship-building, and public speaking are required for Essential Responsibilities outlined.

Skills Requirements:

Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker, problem-solving, and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Demonstrated proficiency with volunteer support, recruitment, and management software preferred. Computer and office equipment literate. Knowledge of web-based research tools and Microsoft Office is required. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Available to work Saturdays throughout the year as our program needs grow. Ability to accommodate a flexible work schedule, including evenings and weekends, and particularly, but not limited to holiday months (October-December) and to support special events.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org