New

Call Center Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Worth
Jul 16, 2025
Role Overview: Are you passionate about helping people and providing exceptional service? As an Inbound Financial Services Representative II, you'll be the first point of contact for clients calling about their banking needs. You'll use your communication skills and digital expertise to resolve issues, offer financial advice, and promote a wide range of financial products and services. Key Responsibilities: * Client Support: Handle inbound calls and assist clients with account inquiries, transactions, and digital banking tools. * Engagement: Build strong client relationships through meaningful conversations and personalized service. * Problem Solving: Understand client needs, resolve issues efficiently, and recommend appropriate banking solutions. * Product Promotion: Educate clients on a full suite of financial products including accounts, credit cards, loans, and investments. * Digital Expertise: Guide clients in navigating and using digital banking platforms and features. * Collaboration: Refer clients to internal experts to support their broader financial goals. Additional Duties: * Conduct interviews for loans, mortgages, and lines of credit. * Facilitate the setup of deposit accounts and investment products. * Work within a fast-paced contact center environment, maintaining a client-first mindset. Qualifications: * Preferred: Bachelor's degree * 2+ years of experience in customer service, call center, or financial services * Proficiency in Microsoft Office and digital banking tools * Strong communication and problem-solving skills * Ability to work flexibly in a dynamic, fast-paced environment * Client-focused with a proactive approach to service Top Skills: * Digital Banking * Call Center Operations * Customer Service & Troubleshooting Ready to make a difference in clients' financial lives? Apply today and be part of a team that values trust, innovation, and client success. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.