New

IT Support Technician

TEKsystems
$33.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Francisco
Jul 16, 2025
Description This position will provide help desk and technical support: * Provide technical assistance to staff, contractors and interns. * Manage the technical support ticketing queue and escalate as needed. * Respond to and solve "Tier 1 and 2" help desk tickets. Includes topics like basic troubleshooting, driver installation, backup instruction, AV cabling, camera operation.* details below * Basic troubleshooting of MacOS operating systems. * Google Enterprise support * SasS support (Jira, Google Workspace, Slack, JAMF, OKTA) * Inventory and Asset Management, Procurement support * Responsible for end-user documentation for technical or repetitive tasks, such as Google Hangout, Skype, AV infrastructure use, conference room use, and speakerphone setup. * Manage Hardware Donation program Qualifications Required * "Power-User" understanding or better of Mac OS X and Ubuntu Linux Operating Systems. * Service-oriented approach: able to anticipate, understand and meet the needs of professionals. * Excellent verbal and written communication skills; ability to communicate with non-technical users. * Ability to successfully manage multiple priorities including urgent tasks. * Be comfortable in a highly collaborative, consensus-oriented environment. * Proven ability to work well on a team, take instruction, and learn from mistakes. * Must be able to lift 20 lbs or more. (Accommodations can be made should this be an issue.) Skills Mac Os, Jira, Okta, Google Workspace, Slack Additional Skills & Qualifications Environment is 70% Mac and 30% Windows. 500 + users in the company. They are global company with offices in the UK, Singapore. They are looking to bring on a junior to mid level Mac Desktop resource. Someone with the willingness to learn. Strong technical aptitude. Teck Stack: JAMF, Jira, OKTA, Slack, Google shop, Gmail Laptop Setup, Laptop Swaps, E-Waste. Imaging. Google for video conferencing. 6-12-month contract. 3-4 days onsite 1 day remote. A few projects in the pipeline this person will be able to assist with. Pay and Benefits The pay range for this position is $33.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Francisco,CA. Application Deadline This position is anticipated to close on Jul 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.