Manager Health Systems Quality Operations Excellence

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under the supervision of a Department Director to provide essential leadership to department team members and support achievement of department and system-wide goals and objectives. The role is majority remote, but may require in-person onsite engagement several times per month.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in Business Administration, Public Health, Management Science, Engineering, Nursing, Social Sciences, or similar degree

• Experience
  5 years work experience and
  1 year experience with quality improvement, LEAN, Six Sigma, Institute for Healthcare Improvement, High Reliability Organizations and/or other improvement methodologies, with working knowledge of process improvement methods, statistical process control techniques and database applications.
  Additional degrees or related experience may be used in lieu of work experience on a year for year basis.

Preferred

• Education
  Master's Degree or other Advanced degree.

JOB DUTIES

• Provides direct supervision of staff and evaluates staff through observation of performance.
• Responsible for hiring, developing, and engaging staff. Provides timely, confidential coaching and/or counseling of personnel and communicates with Department Director as appropriate.
• Ensures competency of employees and performs annual evaluations.
• Identifies learning needs and opportunities of staff and addresses the need.
• Identifies, supports, and implements cross-training of staff in collaboration with the department directors.
• Serves as a resource and communication liaison by facilitating timely and accurate dissemination of information to Quality & OpEx staff.
• Demonstrates continuous performance improvement in targeted areas of responsibility in alignment with the overall Health System performance goals and responsibilities.
• Utilizes chain of command for unresolved or escalating issues, as needed.
• Promotes and supports professional growth of staff by providing equal opportunities for participation in department activities, team decisions, Health System committees, and/or continuing education.
• Responsible for maintaining/improving/implementing plans for employee engagement scores.
• Supports achievement of Quality and OpEx, as well as system-wide goals and objectives.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!