Patient Service Representative -Cardiomyopathy Center, Westwood

Major Duties include but are not limited to:

• Coordinates new referral for heart transplant evaluation, either as an inpatient or outpatient basis.
• Providing information to prospective patients and their referring physicians, arranging consultations, diagnostic procedures, and coordinating follow up appointments.
• Communication and coordination of patient care with heart failure nurse specialist, transplant cardiologist, inpatient team members, heart transplant nurse coordinators, cardiac surgeons, bed control, admissions, case managers, and utilization review.
• Assisting the Cardiomyopathy Administrative Supervisor with obtaining insurance authorizations and working with other administrative team members to facilitate the complex transplant evaluation process.
• Entering patients into the heart transplant database, maintaining the registry of referring physicians, facilitating communication with referring physicians of diagnostic testing and evaluation status, and triaging phone calls.
• Type and proofread correspondence. Excellent written and communications skills.
• Strong organizational skills and ability to operate efficiently in an environment of frequent interruptions/distractions.

• Demonstrated interpersonal skills in interacting with persons of various social, cultural economic, and educational background for the purpose of arranging consultations and hospital admissions.
• Oral communication skills sufficient to obtain and relate information clearly and concisely.
• Organizational skills in coordinating varied activities within the hospital and community.
• Demonstrated ability to interact in a calm and professional manner with patients and to display patience and diplomacy in dealing with physicians and patients from many diverse backgrounds.
• Problem solving skills sufficient to anticipate potential scheduling problems and ability to devise and suggest alternate approaches to dealing with conflicting demands.
• Ability to handle several different phone calls at once, coordinate changes in appointments and schedules by doctors and patients on very short notice.
• Working knowledge of working with physicians and patients in a large multi-physician group in a front office setting similar to private practice.
• Ability to work in a small area with other individuals and in an atmosphere of frequent interruptions.
• Skills in recognizing an emergency situation and taking appropriate action.
• Knowledge of the Medical Center and various labs.
• Working knowledge of computers, using Microsoft Office programs, such as Word, Excel, Outlook, etc. and Epic CareConnect systems.
• Knowledge of Transplant database management, Hospital and Scheduling programs.
• Knowledge of medical terminology, preferably cardiovascular terminology