Administrative Support

Applications Due By July 25th, 2025

Pay Rate: $18.48 per hour

Work Schedule: Monday through Friday 9:00 am - 3:00 pm with half hour lunch.

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.
Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Administrative Assistant personnel will be responsible for answering phones, directing calls to the appropriate subject matter expert, greet and assist walk-in customers. This person will help with administrative tasks of providing testing materials within our division, guiding/communicating our application processes, assist with taking payments and data entry of submitted applications as needed.

ESSENTIAL FUNCTIONS:

• Provides routine administrative support. Prepares, types, and proofreads detailed and special correspondence, memorandums, and other documents from brief instructions or notes. Emails and faxes documents, drafts communication for review, and makes copies.
• Provides exceptional customer service, both internally and externally, and provides accurate and detailed information. Answers, screens, and directs incoming calls and takes messages. greets and assists visitors and clients; provides information and responds to routine questions, complaints, and referrals.
• Maintains databases for tracking of information; inputs, changes, and updates information in databases, ensuring accuracy and completeness. Maintains files and folders; updates and maintains filing systems to ensure accuracy.
• Assists in meeting coordination, including scheduling dates, times and locations as needed.
• Performs data entry; tracks and maintains program data.
• Prepares reports, calendars, graphs, and/or spreadsheets for program activities.
• Creates and updates a variety of forms and documents, such as handouts, training aids, binders, etc..
• Sorts and distributes incoming mail and faxes; processes outgoing mail based on assignment.
• May maintain office equipment and supply inventory.
• Performs other duties as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• 1 - 2 years in Administrative Support and Customer Service is preferred.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 1100 - GSS - Administrative Support Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

CARRYING:

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Occasionally

PUSHING/PULLING - Never

REACHING:

Above Shoulder - Never

At Shoulder - Occasionally

Below Shoulder - Occasionally

TWISTING - Occasionally

BENDING - Occasionally

KNEELING/CRAWLING - Occasionally

SQUAT - Occasionally

CLIMBING:

Use of legs only (stairs) - Never

Use of arms & legs (ladders) - Never

HEARING - Continuously

VISION:

Visual, close - Frequently

Visual, distant - Frequently

Visual, depth perception - Frequently

HANDS/FINGERS:

Simple grasping - Frequently

Fine Manipulation - Frequently

Repetitive Movements - Frequently

WALKING - Occasionally

STANDING - Occasionally

SITTING - Frequently

SPEAKING - Frequently

OTHER, please describe - N/A