Business Analyst (DME Brightree)

The business analyst will serve as the primary point of contact for business-critical Comfort Medical solutions with deep expertise in Brightree system administration and optimization. In this position, you will focus on day-to-day support, system maintenance, and data management, while also collaborating with stakeholders across the Comfort Medical organization to identify and implement workflow and process improvements. As the subject matter expert on Brightree capabilities, integrations, and strategic enhancements, you will play a key role in maximizing the system's value. This role will also challenge the status quo by identifying and implementing process optimizations that will increase overall efficiency in the way our teams operate. Tasks may originate from projects, requests for change, continuous improvement or troubleshooting to solve system issues. This role will work closely with several business functions including Order Fulfillment, Marketing, Revenue Cycle Management, Outside Sales, and Regulatory Affairs & Credentialing.

Major Areas of Accountability

• Serve as Brightree subject matter expert, providing strategic guidance on system capabilities, limitations, and optimization opportunities.
• Lead Brightree Configuration Management, including complex workflows, business rules, and custom reporting solutions.
• Drive operational efficiencies by continuously improving, ensuring compliance, and standardizing order-to-cash processes.
• Ensure best practices by maintaining close communication with vendors, attending courses, monitoring release notes, and performing external benchmarking.
• Develop, implement, and uphold a comprehensive master data management strategy.
• Take ownership of data issues, serving as the first line of defense from identification to resolution, and escalating as necessary.
• Secure master data integrity, establish processes and cadence for data uploads (e.g. pricing tables).
• Respond to user issues, troubleshoot, and provide problem-solving assistance as required.
• Manage relationship with vendors.
• Document and maintain the system change process.
• Manage system access control, permissions, and privileges.
• Set expected service level goals for application operations and support, monitor performance and escalate issues as needed.
• Own general configurations such validation rules, custom fields, and picklists.
• Maintain a high-level understanding of supporting solutions to provide recommendations on potential integration points and functionality intersections. Collaborate closely with the development team on new solutions and enhancements.
• Collaborate with the training team and department management to plan, develop, and oversee user training for new and revised processes.
• Support IT Resource Management, provide business ownership and RFC documentation.
• Other responsibilities as assigned.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Basic Qualifications

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  • Minimum 2-3 years of hands-on Brightree experience, including system configuration, reporting, and workflow management.
  • Demonstrated ability to lead strategic discussions about system capabilities and business process optimization.
  • Bachelor's degree in business/process management or related field, or equivalent experience.
  • Strong analytical and problem-solving skills with the ability to collect, organize, and analyze complex data sets.
  • Solid understanding of business processes and the ability to identify areas for improvement and recommend solutions.
  • Familiarity with project management methodologies and the ability to contribute to project planning and implementation.
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels.
  • Experience working in the healthcare industry, preferably within a DME business.
  • Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
  
  
  
  
• Willingness and ability to travel, including overnight - up to 15%

Preferred Qualifications

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  • Experience with Brightree integrations (EDI, billing systems, inventory management, etc.)
  • Experience leading Brightree upgrades or major configuration changes.
  • Proficiency with Microsoft Office suite of products with advanced knowledge of Excel.
  • Knowledge of the medical/insurance reimbursement process, including documentation requirements and insurance verification process for disposable medical products.
  • Business acumen to facilitate effective/efficient order to cash process.
  
  
  
  

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The compensation range for this position is $88,462 - $132,694. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

Visit us on Coloplast.com.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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