Senior Manager, ES Research & Insights

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About Salesforce

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Salesforce is seeking a strategic and innovative Senior Manager, ES Research & Insights to contribute to and lead aspects of our evolving employee listening strategy. This role is critically driven by the ongoing business need to thoroughly understand and respond to the employee experience through a comprehensive and expanding set of listening channels. The Senior Manager will play a key role in evolving our listening approach from static surveys to a continuous, comprehensive understanding of the employee experience. This includes incorporating diverse methodologies like pulse surveys, ambient listening, behavioral data, and existing feedback channels, aiming for an ecosystem that is agile, clear, and trusted, turning multiple signals into action.

Key Responsibilities:

• Strategic Contribution & Implementation: Contribute to shaping people strategies through effective collaboration with process owners, business partners, and stakeholders. Clarify change requirements, contribute to the design and planning of solutions, and lead implementation efforts within their purview. This includes supporting the launch of new pulse strategies and contributing to survey migrations.

• Program Design & Execution: Plan and execute high-complexity analyses, research studies, and frameworks, taking a hands-on approach and occasionally leading small project teams to ensure all deliverables are met effectively. This involves end-to-end project management for major initiatives like the biannual employee engagement survey, as well as providing strategic consultation and analysis for high-impact cross-functional surveys and smaller pulse surveys. This role requires bringing rigor to every stage of the survey lifecycle-from question design and methodology review to analysis and storytelling.

• Actionable Insights Delivery: Translate findings into actionable insights by connecting research and analytics to business needs, offering specific implications for processes and programs, and presenting insights clearly and concisely. This involves developing efficient processes for teams to use survey findings directly in their deliverables and collaborating closely on how results are presented to leadership and stakeholders.

• Cross-Functional Collaboration & Alignment: Ensure alignment with cross-functional partners on people data and metrics, contributing insights to teams like data engineering, workforce planning, and recruiting. This includes fostering strong partnerships across teams, acting as a fantastic partner and invaluable ally who is incredibly connected and knows the right stakeholders to involve to move projects forward.This involves cultivating strong cross-functional partnerships, serving as a valuable ally who is well-connected and adept at identifying the appropriate stakeholders to advance projects.

• Stakeholder Engagement & Prioritization: Engage stakeholders to understand their needs, be transparent about constraints, and negotiate timelines and deliverables, ensuring alignment with sprint planning. This role proactively seeks clarity on desired outcomes and provides practical, informative presentations.

• Autonomy & Decision Making: Operate with significant autonomy, managing projects and initiatives independently while seeking guidance for complex or high-impact decisions. Proactively suggest improvements to products, processes, and stakeholder collaborations. Autonomy and responsiveness must be next level demonstrating the ability to act decisively and prevent churn/spin on large projects.

• Enablement & Capability Building: Enable the work of others by providing consultation, training, and self-service analytics. This includes training others in the use of survey tools, helping teams bridge knowledge gaps, and establishing new workflows for soliciting questions about survey results from end users. This role is also expected to lead and mentor junior team members.

Qualifications:

• Education: Advanced degree (Ph.D. or Master's preferred) in a field emphasizing people research in organizations, such as Industrial/Organizational Psychology, Organizational Behavior, Sociology, Education, or Organizational Development.

• Experience: 7+ years leading large-scale employee listening programs at a global organization, with demonstrated expertise in survey design, analytics, and translating insights into action.

• Technical Acumen: Strong understanding of survey platforms (e.g., Perceptyx, Qualtrics, SurveyMonkey), data visualization tools (e.g., Tableau), and the ability to leverage and create enablement for AI tools (e.g., Gemini, NotebookLM) for data analysis and insights generation.

• Communication: Exceptional written and verbal communication skills, with the ability to distill complex data into clear, compelling narratives and to influence stakeholders.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.