Senior Analyst, Product Strategy & Operations - Slack

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Who We Are:
Product and Engineering BizOps sits at the intersection of data, operations, and strategy, supporting our Product and Engineering teams while closely partnering with Slack and Salesforce leadership. Our team values include "Act as COO," reflecting our data-driven perspective and consultative partnerships across Go-to-Market and Operations.

We are committed to personal and professional development, fostering curiosity, inventiveness, and continuous improvement. Humility and open-mindedness guide our approach as we empower each team member to showcase their strengths and acquire new skills.

Role Description:

• Drive the development and execution of product-led sales motion and GTM strategy, facilitating user acquisition, upsell, and enterprise growth for new product launches.

• Support end-to-end new product introduction and GTM strategies for enterprise customers.

• Develop a deep understanding of our customer base, market trends, competition, and industry best practices to advise on sales strategy, pricing, and packaging.

• Use data-driven insights to identify growth opportunities, support sales execution, and enhance the customer journey and lifecycle.

• Analyze key performance indicators (KPIs) related to growth, engagement, and conversion.

• Collaborate with product, marketing, and sales teams to craft and implement GTM strategies.

• Work cross-functionally with Product, Sales, Finance, Engineering, and Marketing to ensure alignment and drive coordination.

• Partner closely with the Global Strategy Team to build a metrics-driven approach (e.g., leads, pipeline, ACV) that supports growth narratives.

• Provide insightful analysis and actionable insights to guide decision-making and strategy development.

• Foster strong relationships with key stakeholders to align business goals and objectives.

• Prepare and deliver consolidated business performance insights and reporting for executive leadership.

• Support Slack's cross-functional teams by delivering clear, concise, and accurate business reports on a monthly and quarterly basis.

• Interpret data to identify trends, patterns, and opportunities for strategy refinement.

• Identify areas for process improvement in data collection, analysis, and reporting to optimize efficiency and accuracy.

Culture Fit:

• Foster a team culture that embraces leadership, hard work, and enjoyment.

• Adapt seamlessly to various initiatives and projects, maintaining meticulous attention to detail and high standards of execution.

Requirements:

• 4+ years of relevant work experience in a tech company or management consulting, with a focus on Enterprise SaaS preferred.

• Degree in a relevant field or equivalent experience.

• Ability to manage end-to-end workstreams and solve complex, ambiguous problems.

• Strong analytical skills, with proficiency in SQL preferred.

• Excellent communication and presentation abilities.

• Detail-oriented with a high level of accuracy.

• Proactive, self-motivated, and able to work independently.

• Strong interpersonal skills and a collaborative approach.

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