SENIOR APPLICATION ANALYST-EPIC PATIENT ENGAGEMENT - 2861

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Montefiore Health System is seeking a Senior Application Analystwith expertise in Epic to support key patient engagement initiatives, including Epic Secure Chat, MyChart (patient portal), Epic mobile applications, and Telehealth solutions / Patient Engagement technologies. This position plays a critical role in the configuration, implementation, and ongoing optimization of these platforms to enhance digital communication between patients and providers.

The Senior Application Analyst will work cross-functionally with Epic application teams, clinical and operational stakeholders, and technical teams to support strategic growth and performance improvement across Montefiore's digital engagement ecosystem.

Key Responsibilities:

• Actively contribute to the design, build, testing, deployment, and maintenance of Epic applications, with a focus on Epic MyChart, Hello World, Haiku, Canto, Rover, Secure Chat as well as Telehealth platforms.
• Perform workflow analysis, data collection, and system design to meet business and clinical needs.
• Troubleshoot complex technical issues and lead root cause analyses in collaboration with Epic support and internal teams.
• Translate operational requirements into technical specifications and support documentation.
• Partner with internal stakeholders to evaluate enhancement requests and ensure alignment with system architecture and user experience goals.
• Provide input on project planning, including scope, timelines, resource allocation, and risk management.
• Collaborate with project leads and team members on major go-lives, upgrades, and performance improvement initiatives.
• Participate in design and peer review sessions to ensure high-quality deliverables and compliance with standards.
• Stay current with Epic best practices, industry trends, and emerging technologies.
• Provide guidance and mentorship to junior analysts, fostering skill development and knowledge sharing within the team.
• Provide on-call support on a rotating basis, including occasional on-site support at Montefiore hospitals and affiliates.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
• Epic certification in at least one of the following: MyChart and in either Epic Ambulatory or Inpatient (ClinDoc, Orders, etc.). (If not currently certified in MyChart, certification must be obtained within 3 months of hire.)
• Minimum 5 years of experience in Epic, including implementation, configuration, testing, troubleshooting, and post-go-live optimization.
• Proven ability to work on multiple assignments, set priorities, and adapt to changing project demands.
• Strong problem-solving, analytical, and documentation skills.
• Excellent verbal and written communication skills, with the ability to interface effectively with both technical and non-technical users.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Meeting all requirements for Epic certification is a condition of employment.

Preferred Qualifications:

• Experience using Epic Strings Managerfor customizing patient-facing messaging.
• Basic proficiency in HTMLfor formatting patient portal content and communications.
• Technical proficiency in programming, scripting, or interface development is a plus.
• Clinical application experience in Epic Ambulatory, Epic ClinDoc, or Epic MyChart.
• Experience with Epic MyChart deployment and support.
• Epic mobile applications (Haiku, Canto, Rover) and Telehealth tools.

Note:

Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

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